[cisco-voip] UCCX Standard License
Αντώνης Κούλογλου
akoul at dataways.gr
Sun Feb 5 04:34:27 EST 2017
Hi all,
i got reassurance from my account team that addon licenses for UCCX can
be ordered, upgrades (even major) can still be performed and contract
renewals are available.
BR
Antonis
On 1/2/2017 12:19 πμ, Lelio Fulgenzi wrote:
>
> You have to love documentation contradictions.
>
> Best to reach out to your account team.
>
> Sent from my iPhone
>
> On Jan 31, 2017, at 4:50 PM, Αντώνης Κούλογλου <akoul at dataways.gr
> <mailto:akoul at dataways.gr>> wrote:
>
>> Yes i saw that,
>>
>> but then in the Admin Guide of 11.5 there is that part:
>>
>>
>> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/configuration/guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide_chapter_01.html?bookSearch=true
>>
>>
>> <jficfnnedbhhaage.png>
>>
>> I will get the account team first thing tomorrow morning. I will
>> first get some sleep and hope it is a bad dream...
>>
>> A.
>>
>> On 31/1/2017 11:42 μμ, Lelio Fulgenzi wrote:
>>>
>>> The 11.5 UCCx data sheet does not mention Standard. My assumption
>>> would be that the EOL applies to 11.5 as well. Best to contact your
>>> account team for further clarification though.
>>>
>>>
>>> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/datasheet-c78-737727.html
>>>
>>> */You can choose from two Cisco Unified CCX packages: Enhanced and
>>> Premium, to better match solution functions with your customer
>>> contact interaction management requirements.
>>> /*
>>>
>>>
>>> ---
>>> Lelio Fulgenzi, B.A.
>>> Senior Analyst, Network Infrastructure
>>> Computing and Communications Services (CCS)
>>> University of Guelph
>>>
>>> 519-824-4120 Ext 56354
>>> lelio at uoguelph.ca
>>> www.uoguelph.ca/ccs
>>> Room 037, Animal Science and Nutrition Building
>>> Guelph, Ontario, N1G 2W1
>>>
>>>
>>> ------------------------------------------------------------------------
>>> *From:* Αντώνης Κούλογλου <akoul at dataways.gr>
>>> *Sent:* Tuesday, January 31, 2017 4:31 PM
>>> *To:* Lelio Fulgenzi; cisco-voip at puck-nether.net
>>> *Subject:* Re: [cisco-voip] UCCX Standard License
>>>
>>> Hi Lelio,
>>>
>>> thanks for your reply. But is it sure that Standard is discontinued
>>> even for 11.5? Do you have a document for that?
>>>
>>> I can't find an EOS-EOL notice. Besides, i can still put the addon
>>> license in the CCW even for 10.6.
>>>
>>>
>>> BR
>>>
>>> Antonis
>>>
>>>
>>>
>>> On 31/1/2017 11:07 μμ, Lelio Fulgenzi wrote:
>>>>
>>>>
>>>> We feel your pain Antonis.
>>>>
>>>>
>>>> There are a few examples of products and/or programs being
>>>> discontinued which have caused people similar (budgetary) issues.
>>>>
>>>>
>>>> The most recent I can think of is CUWL PRO being replaced by CUWL
>>>> Meetings.
>>>>
>>>>
>>>> In situations like this, I think it's important to reach out to
>>>> your account team to (try and) help make the migration a bit less
>>>> painless.
>>>>
>>>>
>>>> Lelio
>>>>
>>>>
>>>> ---
>>>> Lelio Fulgenzi, B.A.
>>>> Senior Analyst, Network Infrastructure
>>>> Computing and Communications Services (CCS)
>>>> University of Guelph
>>>>
>>>> 519-824-4120 Ext 56354
>>>> lelio at uoguelph.ca
>>>> www.uoguelph.ca/ccs
>>>> Room 037, Animal Science and Nutrition Building
>>>> Guelph, Ontario, N1G 2W1
>>>>
>>>>
>>>> ------------------------------------------------------------------------
>>>> *From:* Αντώνης Κούλογλου <akoul at dataways.gr>
>>>> *Sent:* Tuesday, January 31, 2017 4:04 PM
>>>> *To:* Anthony Holloway; Ben Amick; Lelio Fulgenzi;
>>>> cisco-voip at puck-nether.net
>>>> *Subject:* Re: [cisco-voip] UCCX Standard License
>>>> Hi all,
>>>> thanks for the reply. Well i am kind of shocked! I have my
>>>> customers getting their software license support in order to be
>>>> able to upgrade their product as long of course it exists.
>>>> We and they get a budget for that and do the math for next year
>>>> (support renewal etc).
>>>> And is it sure that Standard License will be discontinued? Even for
>>>> 11.5?
>>>> So if now we upgrade to 11.5 standard we will face the problem
>>>> again in a year or so?
>>>>
>>>> BR
>>>> Antonis
>>>>
>>>> On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
>>>>> This is probably a good thread to also mention that UCCX Premium
>>>>> will come bundled with an HA license and CUIC Premium (still need
>>>>> to install on separate server though).
>>>>>
>>>>> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com
>>>>> <mailto:bamick at humanarc.com>> wrote:
>>>>>
>>>>> Oh yeah, I forgot about the piece that they’re doing away with
>>>>> QM as well, in favor of upgrading all to AQM (basically the
>>>>> same plus screen recording). There’s still the basic call
>>>>> recording option if you want to drop a tier there though.
>>>>>
>>>>> *Ben Amick*
>>>>>
>>>>> Telecom Analyst
>>>>>
>>>>> *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>>>> <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of
>>>>> *Lelio Fulgenzi
>>>>> *Sent:* Tuesday, January 31, 2017 10:43 AM
>>>>> *To:* Antonis Kouloglou <akoul at dataways.gr
>>>>> <mailto:akoul at dataways.gr>>; cisco-voip at puck-nether.net
>>>>> <mailto:cisco-voip at puck-nether.net>
>>>>> <cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>>
>>>>> *Subject:* Re: [cisco-voip] UCCX Standard License
>>>>>
>>>>> According to the Product Migration options below (emphasis
>>>>> mine), I believe your assumption is correct.
>>>>>
>>>>> *Product Migration Options*
>>>>>
>>>>> There is no replacement available for the Cisco Unified
>>>>> Contact Center Express Standard licenses and Cisco Unified
>>>>> Workforce Optimization Quality Management Licenses for Cisco
>>>>> Unified Contact Center Express 10, 10.5, 10.6 and 11.0 at this
>>>>> time.
>>>>>
>>>>> /_Customers on Standard licenses are encouraged to migrate to
>>>>> Enhanced or Premium licenses_/. Customers who upgrade Quality
>>>>> Management licenses to version 11.5 will be migrated to
>>>>> Advanced Quality Management. Information about this product
>>>>> can be found at:
>>>>> http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
>>>>>
>>>>> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>>>>>
>>>>>
>>>>>
>>>>> Cisco Unified Contact Center Express - Cisco
>>>>> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>>>>>
>>>>> www.cisco.com <http://www.cisco.com>
>>>>>
>>>>> Cisco Unified Contact Center Express is a single-server,
>>>>> integrated 'contact center in a box' for both formal and
>>>>> informal contact centers.
>>>>>
>>>>> ---
>>>>>
>>>>> Lelio Fulgenzi, B.A.
>>>>>
>>>>> Senior Analyst, Network Infrastructure
>>>>>
>>>>> Computing and Communications Services (CCS)
>>>>>
>>>>> University of Guelph
>>>>>
>>>>> 519-824-4120 Ext 56354 <tel:%28519%29%20824-4120>
>>>>>
>>>>> lelio at uoguelph.ca <mailto:lelio at uoguelph.ca>
>>>>>
>>>>> www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
>>>>>
>>>>> Room 037, Animal Science and Nutrition Building
>>>>>
>>>>> Guelph, Ontario, N1G 2W1
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>>
>>>>> *From:*cisco-voip <cisco-voip-bounces at puck.nether.net
>>>>> <mailto:cisco-voip-bounces at puck.nether.net>> on behalf of
>>>>> Antonis Kouloglou <akoul at dataways.gr <mailto:akoul at dataways.gr>>
>>>>> *Sent:* Tuesday, January 31, 2017 10:35 AM
>>>>> *To:* cisco-voip at puck-nether.net
>>>>> <mailto:cisco-voip at puck-nether.net>
>>>>> *Subject:* [cisco-voip] UCCX Standard License
>>>>>
>>>>> Hi all,
>>>>> i am really confused so i would your opinion on that:
>>>>> I have recently seen this EOL-EOS notice regarding UCCX
>>>>> Standard Seats:
>>>>> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
>>>>>
>>>>>
>>>>> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>>>>>
>>>>>
>>>>>
>>>>> End-of-Sale and End-of-Life Announcement for the Cisco ...
>>>>> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>>>>>
>>>>> www.cisco.com <http://www.cisco.com>
>>>>>
>>>>> Milestone. Definition. Date. End-of-Life Announcement Date.
>>>>> The date the document that announces the end-of-sale and
>>>>> end-of-life of a product is distributed to the ...
>>>>>
>>>>>
>>>>>
>>>>> So, addon licenses are still available but NEW licenses are
>>>>> EOS even for
>>>>> 11.0?
>>>>> Does this mean that Standard version is going to be dissmissed
>>>>> and all
>>>>> customers should move to Enhanced or Premium?
>>>>>
>>>>> BR
>>>>> Antonis
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
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>>>>>
>>>>>
>>>>> cisco-voip Info Page - puck.nether.net
>>>>> <http://cp.mcafee.com/d/k-Kr6x0p410SyMY-Ye7ccI6XCQkmnSkNMV4QsCQkmnSkNPPX9J55BZVYsY-Urhhsd79EVLuWdPp3lpmawECSHIdzrBPpdJnor6TbCPhOgKgKqenD-LP2qbb1EVsWZOWrbX73AnTT66uEyCJtdmXb_axVZicHs3jqpJUTvHEFzCkQQkS3tPpesRG9pyPtyL0QDYu1K2qKMM-l9OwXnbiFqFsPmiNKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSCOejodwLQzh0qmXiFqFsPmiNFtd40j4x81zh0cjS26Ngd40lBrUkYSOYrytQlkuaL>
>>>>>
>>>>> puck.nether.net <http://puck.nether.net>
>>>>>
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>>>>
>>>>
>>>>
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