[cisco-voip] Curiosity: New IP Communicator

Tue Feb 28 13:14:43 EST 2017

At least desktop jabber supports BIB for recording:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_C9858CC7_00_cisco-jabber-features-guide/CJAB_BK_C9858CC7_00_cisco-jabber-features-guide_chapter_0110.html

On Tue, Feb 28, 2017 at 6:53 PM, Ben Amick <bamick at humanarc.com> wrote:

> I’ll raise my hand as one of those contact centers. Right now it’s because
> of the two reasons I mentioned in a parallel chain: a need for multiple
> lines and the BIB for QM recording. The former is on the roadmap for jabber
> (with no ETA), but the latter as far as I’m aware still isn’t a part of
> Jabber.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* Charles Goldsmith [mailto:wokka at justfamily.org]
> *Sent:* Tuesday, February 28, 2017 12:49 PM
> *To:* Heim, Dennis <Dennis.Heim at wwt.com>
> *Cc:* Ben Amick <bamick at HumanArc.com>; Cisco VOIP <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Curiosity: New IP Communicator
>
>
>
> There have been a few updates to CIPC in the last couple of years, but I
> haven't read the release notes as to what, so someone has been spending a
> bit of time on the code.
>
>
>
> I've seen a lot of contact centers use CIPC, I don't see it going away
> soon.
>
>
>
> On Tue, Feb 28, 2017 at 11:21 AM, Heim, Dennis <Dennis.Heim at wwt.com>
> wrote:
>
> My understanding is that the answer is “No,” to updated IP communicator.
> I am also not sure of the true commitment to multi-line Jabber support. I
> have yet to see any dates around multi-line Jabber at this point, which my
> experience with Cisco say’s don’t count on it or expect it.
>
>
>
> *Dennis Heim | Emerging Technology Architect (Collaboration)*
>
> World Wide Technology, Inc. | +1 314-212-1814 <(314)%20212-1814>
>
> [image: cid:image001.png at 01D10DD2.7FC81F90]
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>
> [image: cid:image002.png at 01D10DD2.7FC81F90][image:
> cid:image003.png at 01D10DD2.7FC81F90] <+13142121814>[image:
> cid:image004.png at 01D10DD2.7FC81F90]
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>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Ben Amick
> *Sent:* Tuesday, February 28, 2017 11:45 AM
> *To:* Cisco VOIP <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] Curiosity: New IP Communicator
>
>
>
> I’m assuming no on this question, based on the fact that I haven’t heard
> even an inkling, and I know they’re working on multi-line support for
> Jabber, but I was wondering: Has anyone heard anything about them possibly
> coming up with a new IP communicator that is based on the 8800 series code?
> I think that’d be great, and even better if they made it based on 8845
> code, so it could use video as well, short of getting everyone to use
> jabber.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
>
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