[cisco-voip] UCCX Premium vs Enhanced

[Jose Colon II]

Thats awesome - Thank you for sharing. Appreciate it

On Thu, Jan 19, 2017 at 1:03 PM, Ben Amick <bamick at humanarc.com> wrote:

> I have this from a prior document our partner sent us. Please note that
> some of these do still require additional investment, such as outbound IVR
> and WFO, among others.
>
>
>
> *Cisco Unified Contact Center Express 11 Feature Availability with CUCM 11*
>
> *Feature*
>
> *Premium*
>
> *Enhanced*
>
> *Standard*
>
> *Optional*
>
> Inbound voice
>
> Yes
>
> Yes
>
> Yes
>
> No
>
> Blended Preview Outbound Dialer
>
> Yes
>
> No
>
> No
>
> No
>
> Predictive and Progressive Outbound Dialer
>
> Yes with Finesse
>
> No
>
> No
>
> Yes
>
> Outbound IVR
>
> Yes
>
> No
>
> No
>
> Yes
>
> Agent E-Mail
>
> Yes
>
> No
>
> No
>
> No
>
> Web Chat
>
> Yes
>
> No
>
> No
>
> No
>
> Inbound Voice High-Availability Option
>
> Yes
>
> Yes
>
> No
>
> Yes
>
> Outbound Voice
>
> Yes
>
> No
>
> No
>
> No
>
> Database Integration
>
> Yes
>
> No
>
> No
>
> No
>
> WFO: Call Recording
>
> Yes
>
> Yes
>
> Yes
>
> Yes
>
> WFO: Quality Management
>
> Yes
>
> Yes
>
> No
>
> Yes
>
> WFO: Advanced Quality Management
>
> Yes
>
> Yes
>
> No
>
> Yes
>
> WFO: Workforce Management
>
> Yes
>
> Yes
>
> No
>
> Yes
>
> Finesse Agent and Supervisor Desktop
>
> Yes
>
> Yes
>
> No
>
> No
>
> Finesse IP Phone Agent
>
> Yes
>
> Yes
>
> Yes
>
> No
>
> Context Service Support
>
> Yes
>
> Yes
>
> No
>
> No
>
>
>
>
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Jose Colon II
> *Sent:* Thursday, January 19, 2017 1:48 PM
> *To:* Cisco VOIP <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] UCCX Premium vs Enhanced
>
>
>
> Does anyone already have a bullet point sheet they would be willing to
> share that covers what the advantages of premium over enhanced is for UCCX?
>
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