[cisco-voip] UCCX Standard License

Tue Jan 31 16:39:14 EST 2017

For the CUIC Premium License being free...

Cisco Unified Intelligence Center Premium License
Cisco Unified Intelligence Center Premium License is applicable only to the
Standalone Cisco Unified Intelligence Center and included in Cisco Unified
Contact Center Express Premium at no extra cost.

Download the file Cisco Unified Intelligence Center Premium License from
the software page,

https://software.cisco.com/
download/release.html?mdfid=282163829&softwareid=282377062&release=11.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest.

Source: UCCX 11.5 Release Notes
<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/release/guide/RCCT_BK_U98D7FB5_00_uccx-solution-release-notes-115/RCCT_BK_U98D7FB5_00_uccx-solution-release-notes-115_chapter_011.html#topic_30D4D78112E585D1966295D7F8E9A08B>

And then for the HA in UCCX Premium comment, you know, since I couldn't
find info on that relatively quickly, I'm going to admit that I might have
that information incorrect.

On Tue, Jan 31, 2017 at 12:35 PM Ben Amick <bamick at humanarc.com> wrote:

> Do you have a source on that one Anthony? We’re looking to upgrade from
> 9.X and were going to purchase the HA license as part of that upgrade, but
> if it comes free with premium on the new versions, that’s a right solid.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> *Sent:* Tuesday, January 31, 2017 1:33 PM
> *To:* Ben Amick <bamick at HumanArc.com>; Lelio Fulgenzi <lelio at uoguelph.ca>;
> Antonis Kouloglou <akoul at dataways.gr>; cisco-voip at puck-nether.net <
> cisco-voip at puck.nether.net>
>
>
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
>
>
> This is probably a good thread to also mention that UCCX Premium will come
> bundled with an HA license and CUIC Premium (still need to install on
> separate server though).
>
> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com> wrote:
>
> Oh yeah, I forgot about the piece that they’re doing away with QM as well,
> in favor of upgrading all to AQM (basically the same plus screen
> recording). There’s still the basic call recording option if you want to
> drop a tier there though.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Lelio Fulgenzi
> *Sent:* Tuesday, January 31, 2017 10:43 AM
> *To:* Antonis Kouloglou <akoul at dataways.gr>; cisco-voip at puck-nether.net <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
>
>
>
>
> According to the Product Migration options below (emphasis mine), I
> believe your assumption is correct.
>
>
>
> *Product Migration Options*
>
> There is no replacement available for the Cisco Unified Contact Center
> Express Standard licenses and Cisco Unified Workforce Optimization Quality
> Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6
> and 11.0 at this time.
>
> *Customers on Standard licenses are encouraged to migrate to Enhanced or
> Premium licenses*. Customers who upgrade Quality Management licenses to
> version 11.5 will be migrated to Advanced Quality Management. Information
> about this product can be found at:
> http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html
> .
>
>
> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>
> Cisco Unified Contact Center Express - Cisco
> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>
> www.cisco.com
>
> Cisco Unified Contact Center Express is a single-server, integrated
> 'contact center in a box' for both formal and informal contact centers.
>
>
>
>
>
> ---
>
> Lelio Fulgenzi, B.A.
>
> Senior Analyst, Network Infrastructure
>
> Computing and Communications Services (CCS)
>
> University of Guelph
>
>
>
> 519-824-4120 Ext 56354 <(519)%20824-4120>
>
> lelio at uoguelph.ca
>
> www.uoguelph.ca/ccs
> <http://cp.mcafee.com/d/k-Kr3zqb3PXPMVZUsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjsugKqenD-LP2r29EVud7fnKnjpod7f3AjhPsQsIeth5dqWqJTT-l3PWApmU6CQjqb9K_8zDTQTTAkT3tPo09KF5LPRyvmTbmErQOjGuvkNFo54hfBPrb1EVd78US2_id41FrJaBGBPdpb6BQQg1ci4w6d40Nfo8r50Qg1mlLxjPrbNKDU0NaX_cKvL>
>
> Room 037, Animal Science and Nutrition Building
>
> Guelph, Ontario, N1G 2W1
>
>
> ------------------------------
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
> Antonis Kouloglou <akoul at dataways.gr>
> *Sent:* Tuesday, January 31, 2017 10:35 AM
> *To:* cisco-voip at puck-nether.net
> *Subject:* [cisco-voip] UCCX Standard License
>
>
>
> Hi all,
> i am really confused so i would your opinion on that:
> I have recently seen this EOL-EOS notice regarding UCCX Standard Seats:
>
> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
>
>
> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>
> End-of-Sale and End-of-Life Announcement for the Cisco ...
> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>
> www.cisco.com
>
> Milestone. Definition. Date. End-of-Life Announcement Date. The date the
> document that announces the end-of-sale and end-of-life of a product is
> distributed to the ...
>
>
>
> So, addon licenses are still available but NEW licenses are EOS even for
> 11.0?
> Does this mean that Standard version is going to be dissmissed and all
> customers should move to Enhanced or Premium?
>
> BR
> Antonis
>
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