[cisco-voip] UCCX Standard License

Tue Jan 31 16:04:11 EST 2017

Hi all,
thanks for the reply. Well i am kind of shocked! I have my customers 
getting their software license support in order to be able to upgrade 
their product as long of course it exists.
We and they get a budget for that and do the math for next year (support 
renewal etc).
And is it sure that Standard License will be discontinued? Even for 11.5?
So if now we upgrade to 11.5 standard we will face the problem again in 
a year or so?

BR
Antonis

On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
> This is probably a good thread to also mention that UCCX Premium will 
> come bundled with an HA license and CUIC Premium (still need to 
> install on separate server though).
>
> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com 
> <mailto:bamick at humanarc.com>> wrote:
>
>     Oh yeah, I forgot about the piece that they’re doing away with QM
>     as well, in favor of upgrading all to AQM (basically the same plus
>     screen recording). There’s still the basic call recording option
>     if you want to drop a tier there though.
>
>     *Ben Amick*
>
>     Telecom Analyst
>
>     *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Lelio
>     Fulgenzi
>     *Sent:* Tuesday, January 31, 2017 10:43 AM
>     *To:* Antonis Kouloglou <akoul at dataways.gr
>     <mailto:akoul at dataways.gr>>; cisco-voip at puck-nether.net
>     <mailto:cisco-voip at puck-nether.net> <cisco-voip at puck.nether.net
>     <mailto:cisco-voip at puck.nether.net>>
>     *Subject:* Re: [cisco-voip] UCCX Standard License
>
>     According to the Product Migration options below (emphasis mine),
>     I believe your assumption is correct.
>
>     *Product Migration Options*
>
>     There is no replacement available for the Cisco Unified Contact
>     Center Express Standard licenses and Cisco Unified Workforce
>     Optimization Quality Management Licenses for Cisco Unified Contact
>     Center Express 10, 10.5, 10.6 and 11.0 at this time.
>
>     /_Customers on Standard licenses are encouraged to migrate to
>     Enhanced or Premium licenses_/. Customers who upgrade Quality
>     Management licenses to version 11.5 will be migrated to Advanced
>     Quality Management. Information about this product can be found
>     at:
>     http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
>
>     <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>
>     	
>
>     Cisco Unified Contact Center Express - Cisco
>     <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>
>     www.cisco.com <http://www.cisco.com>
>
>     Cisco Unified Contact Center Express is a single-server,
>     integrated 'contact center in a box' for both formal and informal
>     contact centers.
>
>     ---
>
>     Lelio Fulgenzi, B.A.
>
>     Senior Analyst, Network Infrastructure
>
>     Computing and Communications Services (CCS)
>
>     University of Guelph
>
>     519-824-4120 Ext 56354 <tel:%28519%29%20824-4120>
>
>     lelio at uoguelph.ca <mailto:lelio at uoguelph.ca>
>
>     www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
>
>     Room 037, Animal Science and Nutrition Building
>
>     Guelph, Ontario, N1G 2W1
>
>     ------------------------------------------------------------------------
>
>     *From:*cisco-voip <cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Antonis
>     Kouloglou <akoul at dataways.gr <mailto:akoul at dataways.gr>>
>     *Sent:* Tuesday, January 31, 2017 10:35 AM
>     *To:* cisco-voip at puck-nether.net <mailto:cisco-voip at puck-nether.net>
>     *Subject:* [cisco-voip] UCCX Standard License
>
>     Hi all,
>     i am really confused so i would your opinion on that:
>     I have recently seen this EOL-EOS notice regarding UCCX Standard
>     Seats:
>     http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
>
>
>     <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>
>     	
>
>     End-of-Sale and End-of-Life Announcement for the Cisco ...
>     <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>
>     www.cisco.com <http://www.cisco.com>
>
>     Milestone. Definition. Date. End-of-Life Announcement Date. The
>     date the document that announces the end-of-sale and end-of-life
>     of a product is distributed to the ...
>
>
>
>     So, addon licenses are still available but NEW licenses are EOS
>     even for
>     11.0?
>     Does this mean that Standard version is going to be dissmissed and
>     all
>     customers should move to Enhanced or Premium?
>
>     BR
>     Antonis
>
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