[cisco-voip] UCCX Standard License
Αντώνης Κούλογλου
akoul at dataways.gr
Tue Jan 31 16:49:39 EST 2017
Yes i saw that,
but then in the Admin Guide of 11.5 there is that part:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/configuration/guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide_chapter_01.html?bookSearch=true
I will get the account team first thing tomorrow morning. I will first
get some sleep and hope it is a bad dream...
A.
On 31/1/2017 11:42 μμ, Lelio Fulgenzi wrote:
>
> The 11.5 UCCx data sheet does not mention Standard. My assumption
> would be that the EOL applies to 11.5 as well. Best to contact your
> account team for further clarification though.
>
>
> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/datasheet-c78-737727.html
>
> */You can choose from two Cisco Unified CCX packages: Enhanced and
> Premium, to better match solution functions with your customer contact
> interaction management requirements.
> /*
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
> ------------------------------------------------------------------------
> *From:* Αντώνης Κούλογλου <akoul at dataways.gr>
> *Sent:* Tuesday, January 31, 2017 4:31 PM
> *To:* Lelio Fulgenzi; cisco-voip at puck-nether.net
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
> Hi Lelio,
>
> thanks for your reply. But is it sure that Standard is discontinued
> even for 11.5? Do you have a document for that?
>
> I can't find an EOS-EOL notice. Besides, i can still put the addon
> license in the CCW even for 10.6.
>
>
> BR
>
> Antonis
>
>
>
> On 31/1/2017 11:07 μμ, Lelio Fulgenzi wrote:
>>
>>
>> We feel your pain Antonis.
>>
>>
>> There are a few examples of products and/or programs being
>> discontinued which have caused people similar (budgetary) issues.
>>
>>
>> The most recent I can think of is CUWL PRO being replaced by CUWL
>> Meetings.
>>
>>
>> In situations like this, I think it's important to reach out to your
>> account team to (try and) help make the migration a bit less painless.
>>
>>
>> Lelio
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst, Network Infrastructure
>> Computing and Communications Services (CCS)
>> University of Guelph
>>
>> 519-824-4120 Ext 56354
>> lelio at uoguelph.ca
>> www.uoguelph.ca/ccs
>> Room 037, Animal Science and Nutrition Building
>> Guelph, Ontario, N1G 2W1
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Αντώνης Κούλογλου <akoul at dataways.gr>
>> *Sent:* Tuesday, January 31, 2017 4:04 PM
>> *To:* Anthony Holloway; Ben Amick; Lelio Fulgenzi;
>> cisco-voip at puck-nether.net
>> *Subject:* Re: [cisco-voip] UCCX Standard License
>> Hi all,
>> thanks for the reply. Well i am kind of shocked! I have my customers
>> getting their software license support in order to be able to upgrade
>> their product as long of course it exists.
>> We and they get a budget for that and do the math for next year
>> (support renewal etc).
>> And is it sure that Standard License will be discontinued? Even for 11.5?
>> So if now we upgrade to 11.5 standard we will face the problem again
>> in a year or so?
>>
>> BR
>> Antonis
>>
>> On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
>>> This is probably a good thread to also mention that UCCX Premium
>>> will come bundled with an HA license and CUIC Premium (still need to
>>> install on separate server though).
>>>
>>> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com
>>> <mailto:bamick at humanarc.com>> wrote:
>>>
>>> Oh yeah, I forgot about the piece that they’re doing away with
>>> QM as well, in favor of upgrading all to AQM (basically the same
>>> plus screen recording). There’s still the basic call recording
>>> option if you want to drop a tier there though.
>>>
>>> *Ben Amick*
>>>
>>> Telecom Analyst
>>>
>>> *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>> <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of
>>> *Lelio Fulgenzi
>>> *Sent:* Tuesday, January 31, 2017 10:43 AM
>>> *To:* Antonis Kouloglou <akoul at dataways.gr
>>> <mailto:akoul at dataways.gr>>; cisco-voip at puck-nether.net
>>> <mailto:cisco-voip at puck-nether.net> <cisco-voip at puck.nether.net
>>> <mailto:cisco-voip at puck.nether.net>>
>>> *Subject:* Re: [cisco-voip] UCCX Standard License
>>>
>>> According to the Product Migration options below (emphasis
>>> mine), I believe your assumption is correct.
>>>
>>> *Product Migration Options*
>>>
>>> There is no replacement available for the Cisco Unified Contact
>>> Center Express Standard licenses and Cisco Unified Workforce
>>> Optimization Quality Management Licenses for Cisco Unified
>>> Contact Center Express 10, 10.5, 10.6 and 11.0 at this time.
>>>
>>> /_Customers on Standard licenses are encouraged to migrate to
>>> Enhanced or Premium licenses_/. Customers who upgrade Quality
>>> Management licenses to version 11.5 will be migrated to Advanced
>>> Quality Management. Information about this product can be found
>>> at:
>>> http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
>>>
>>> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>>>
>>>
>>>
>>> Cisco Unified Contact Center Express - Cisco
>>> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>>>
>>> www.cisco.com <http://www.cisco.com>
>>>
>>> Cisco Unified Contact Center Express is a single-server,
>>> integrated 'contact center in a box' for both formal and
>>> informal contact centers.
>>>
>>> ---
>>>
>>> Lelio Fulgenzi, B.A.
>>>
>>> Senior Analyst, Network Infrastructure
>>>
>>> Computing and Communications Services (CCS)
>>>
>>> University of Guelph
>>>
>>> 519-824-4120 Ext 56354 <tel:%28519%29%20824-4120>
>>>
>>> lelio at uoguelph.ca <mailto:lelio at uoguelph.ca>
>>>
>>> www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
>>>
>>> Room 037, Animal Science and Nutrition Building
>>>
>>> Guelph, Ontario, N1G 2W1
>>>
>>> ------------------------------------------------------------------------
>>>
>>> *From:*cisco-voip <cisco-voip-bounces at puck.nether.net
>>> <mailto:cisco-voip-bounces at puck.nether.net>> on behalf of
>>> Antonis Kouloglou <akoul at dataways.gr <mailto:akoul at dataways.gr>>
>>> *Sent:* Tuesday, January 31, 2017 10:35 AM
>>> *To:* cisco-voip at puck-nether.net <mailto:cisco-voip at puck-nether.net>
>>> *Subject:* [cisco-voip] UCCX Standard License
>>>
>>> Hi all,
>>> i am really confused so i would your opinion on that:
>>> I have recently seen this EOL-EOS notice regarding UCCX Standard
>>> Seats:
>>> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
>>>
>>>
>>> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>>>
>>>
>>>
>>> End-of-Sale and End-of-Life Announcement for the Cisco ...
>>> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>>>
>>> www.cisco.com <http://www.cisco.com>
>>>
>>> Milestone. Definition. Date. End-of-Life Announcement Date. The
>>> date the document that announces the end-of-sale and end-of-life
>>> of a product is distributed to the ...
>>>
>>>
>>>
>>> So, addon licenses are still available but NEW licenses are EOS
>>> even for
>>> 11.0?
>>> Does this mean that Standard version is going to be dissmissed
>>> and all
>>> customers should move to Enhanced or Premium?
>>>
>>> BR
>>> Antonis
>>>
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>>
>>
>>
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