[cisco-voip] UCCX Standard License

Tue Jan 31 16:42:54 EST 2017

The 11.5 UCCx data sheet does not mention Standard. My assumption would be that the EOL applies to 11.5 as well. Best to contact your account team for further clarification though.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/datasheet-c78-737727.html

You can choose from two Cisco Unified CCX packages: Enhanced and Premium, to better match solution functions with your customer contact interaction management requirements.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: Αντώνης Κούλογλου <akoul at dataways.gr>
Sent: Tuesday, January 31, 2017 4:31 PM
To: Lelio Fulgenzi; cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] UCCX Standard License

Hi Lelio,

thanks for your reply. But is it sure that Standard is discontinued even for 11.5? Do you have a document for that?

I can't find an EOS-EOL notice. Besides, i can still put the addon license in the CCW even for 10.6.

BR

Antonis

On 31/1/2017 11:07 μμ, Lelio Fulgenzi wrote:

We feel your pain Antonis.

There are a few examples of products and/or programs being discontinued which have caused people similar (budgetary) issues.

The most recent I can think of is CUWL PRO being replaced by CUWL Meetings.

In situations like this, I think it's important to reach out to your account team to (try and) help make the migration a bit less painless.

Lelio

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: Αντώνης Κούλογλου <akoul at dataways.gr><mailto:akoul at dataways.gr>
Sent: Tuesday, January 31, 2017 4:04 PM
To: Anthony Holloway; Ben Amick; Lelio Fulgenzi; cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: Re: [cisco-voip] UCCX Standard License

Hi all,
thanks for the reply. Well i am kind of shocked! I have my customers getting their software license support in order to be able to upgrade their product as long of course it exists.
We and they get a budget for that and do the math for next year (support renewal etc).
And is it sure that Standard License will be discontinued? Even for 11.5?
So if now we upgrade to 11.5 standard we will face the problem again in a year or so?

BR
Antonis

On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
This is probably a good thread to also mention that UCCX Premium will come bundled with an HA license and CUIC Premium (still need to install on separate server though).

On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:

Oh yeah, I forgot about the piece that they’re doing away with QM as well, in favor of upgrading all to AQM (basically the same plus screen recording). There’s still the basic call recording option if you want to drop a tier there though.

Ben Amick

Telecom Analyst

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, January 31, 2017 10:43 AM
To: Antonis Kouloglou <akoul at dataways.gr<mailto:akoul at dataways.gr>>; cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net> <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Standard License

According to the Product Migration options below (emphasis mine), I believe your assumption is correct.

Product Migration Options

There is no replacement available for the Cisco Unified Contact Center Express Standard licenses and Cisco Unified Workforce Optimization Quality Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6 and 11.0 at this time.

Customers on Standard licenses are encouraged to migrate to Enhanced or Premium licenses. Customers who upgrade Quality Management licenses to version 11.5 will be migrated to Advanced Quality Management. Information about this product can be found at: http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.

[http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>

Cisco Unified Contact Center Express - Cisco<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>

www.cisco.com<http://www.cisco.com>

Cisco Unified Contact Center Express is a single-server, integrated 'contact center in a box' for both formal and informal contact centers.

---

Lelio Fulgenzi, B.A.

Senior Analyst, Network Infrastructure

Computing and Communications Services (CCS)

University of Guelph

519-824-4120 Ext 56354<tel:%28519%29%20824-4120>

lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>

Room 037, Animal Science and Nutrition Building

Guelph, Ontario, N1G 2W1

________________________________

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Antonis Kouloglou <akoul at dataways.gr<mailto:akoul at dataways.gr>>
Sent: Tuesday, January 31, 2017 10:35 AM
To: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: [cisco-voip] UCCX Standard License

Hi all,
i am really confused so i would your opinion on that:
I have recently seen this EOL-EOS notice regarding UCCX Standard Seats:
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html

[http://www.cisco.com/web/fw/i/logo-open-graph.gif]<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>

End-of-Sale and End-of-Life Announcement for the Cisco ...<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>

www.cisco.com<http://www.cisco.com>

Milestone. Definition. Date. End-of-Life Announcement Date. The date the document that announces the end-of-sale and end-of-life of a product is distributed to the ...

So, addon licenses are still available but NEW licenses are EOS even for
11.0?
Does this mean that Standard version is going to be dissmissed and all
customers should move to Enhanced or Premium?

BR
Antonis

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