[cisco-voip] UCCX Standard License

Αντώνης Κούλογλου akoul at dataways.gr
Tue Jan 31 16:31:55 EST 2017 

Hi Lelio,

thanks for your reply. But is it sure that Standard is discontinued even 
for 11.5? Do you have a document for that?

I can't find an EOS-EOL notice. Besides, i can still put the addon 
license in the CCW even for 10.6.


BR

Antonis



On 31/1/2017 11:07 μμ, Lelio Fulgenzi wrote:
>
>
> We feel your pain Antonis.
>
>
> There are a few examples of products and/or programs being 
> discontinued which have caused people similar (budgetary) issues.
>
>
> The most recent I can think of is CUWL PRO being replaced by CUWL 
> Meetings.
>
>
> In situations like this, I think it's important to reach out to your 
> account team to (try and) help make the migration a bit less painless.
>
>
> Lelio
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
> ------------------------------------------------------------------------
> *From:* Αντώνης Κούλογλου <akoul at dataways.gr>
> *Sent:* Tuesday, January 31, 2017 4:04 PM
> *To:* Anthony Holloway; Ben Amick; Lelio Fulgenzi; 
> cisco-voip at puck-nether.net
> *Subject:* Re: [cisco-voip] UCCX Standard License
> Hi all,
> thanks for the reply. Well i am kind of shocked! I have my customers 
> getting their software license support in order to be able to upgrade 
> their product as long of course it exists.
> We and they get a budget for that and do the math for next year 
> (support renewal etc).
> And is it sure that Standard License will be discontinued? Even for 11.5?
> So if now we upgrade to 11.5 standard we will face the problem again 
> in a year or so?
>
> BR
> Antonis
>
> On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
>> This is probably a good thread to also mention that UCCX Premium will 
>> come bundled with an HA license and CUIC Premium (still need to 
>> install on separate server though).
>>
>> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com 
>> <mailto:bamick at humanarc.com>> wrote:
>>
>>     Oh yeah, I forgot about the piece that they’re doing away with QM
>>     as well, in favor of upgrading all to AQM (basically the same
>>     plus screen recording). There’s still the basic call recording
>>     option if you want to drop a tier there though.
>>
>>     *Ben Amick*
>>
>>     Telecom Analyst
>>
>>     *From:*cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>     <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Lelio
>>     Fulgenzi
>>     *Sent:* Tuesday, January 31, 2017 10:43 AM
>>     *To:* Antonis Kouloglou <akoul at dataways.gr
>>     <mailto:akoul at dataways.gr>>; cisco-voip at puck-nether.net
>>     <mailto:cisco-voip at puck-nether.net> <cisco-voip at puck.nether.net
>>     <mailto:cisco-voip at puck.nether.net>>
>>     *Subject:* Re: [cisco-voip] UCCX Standard License
>>
>>     According to the Product Migration options below (emphasis mine),
>>     I believe your assumption is correct.
>>
>>     *Product Migration Options*
>>
>>     There is no replacement available for the Cisco Unified Contact
>>     Center Express Standard licenses and Cisco Unified Workforce
>>     Optimization Quality Management Licenses for Cisco Unified
>>     Contact Center Express 10, 10.5, 10.6 and 11.0 at this time.
>>
>>     /_Customers on Standard licenses are encouraged to migrate to
>>     Enhanced or Premium licenses_/. Customers who upgrade Quality
>>     Management licenses to version 11.5 will be migrated to Advanced
>>     Quality Management. Information about this product can be found
>>     at:
>>     http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
>>
>>     <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>>
>>     	
>>
>>     Cisco Unified Contact Center Express - Cisco
>>     <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>>
>>     www.cisco.com <http://www.cisco.com>
>>
>>     Cisco Unified Contact Center Express is a single-server,
>>     integrated 'contact center in a box' for both formal and informal
>>     contact centers.
>>
>>     ---
>>
>>     Lelio Fulgenzi, B.A.
>>
>>     Senior Analyst, Network Infrastructure
>>
>>     Computing and Communications Services (CCS)
>>
>>     University of Guelph
>>
>>     519-824-4120 Ext 56354 <tel:%28519%29%20824-4120>
>>
>>     lelio at uoguelph.ca <mailto:lelio at uoguelph.ca>
>>
>>     www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
>>
>>     Room 037, Animal Science and Nutrition Building
>>
>>     Guelph, Ontario, N1G 2W1
>>
>>     ------------------------------------------------------------------------
>>
>>     *From:*cisco-voip <cisco-voip-bounces at puck.nether.net
>>     <mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Antonis
>>     Kouloglou <akoul at dataways.gr <mailto:akoul at dataways.gr>>
>>     *Sent:* Tuesday, January 31, 2017 10:35 AM
>>     *To:* cisco-voip at puck-nether.net <mailto:cisco-voip at puck-nether.net>
>>     *Subject:* [cisco-voip] UCCX Standard License
>>
>>     Hi all,
>>     i am really confused so i would your opinion on that:
>>     I have recently seen this EOL-EOS notice regarding UCCX Standard
>>     Seats:
>>     http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
>>
>>
>>     <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>>
>>     	
>>
>>     End-of-Sale and End-of-Life Announcement for the Cisco ...
>>     <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>>
>>     www.cisco.com <http://www.cisco.com>
>>
>>     Milestone. Definition. Date. End-of-Life Announcement Date. The
>>     date the document that announces the end-of-sale and end-of-life
>>     of a product is distributed to the ...
>>
>>
>>
>>     So, addon licenses are still available but NEW licenses are EOS
>>     even for
>>     11.0?
>>     Does this mean that Standard version is going to be dissmissed
>>     and all
>>     customers should move to Enhanced or Premium?
>>
>>     BR
>>     Antonis
>>
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