[cisco-voip] Informacast SNMP error with UCM

[Matthew Loraditch]

Well utils diagnose test worked fine and a reboot didn’t fix it either. Off to TAC Land we go. Thanks Wes and Ryan!

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Thursday, July 20, 2017 12:08 PM
To: Wes Sisk (wsisk) <wsisk at cisco.com>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Informacast SNMP error with UCM

Just throwing this out as something to try before a cluster reboot .... "utils diagnose test" see if the ntp or reverse DNS test modules hiccup.

Sent from my iPhone

On Jul 20, 2017, at 11:46 AM, Wes Sisk (wsisk) <wsisk at cisco.com<mailto:wsisk at cisco.com>> wrote:
<quote>
From Syslog, we can see lot of "DBLException" with reason code 746 (on Pub and Sub)

From knowledge database, similar cases of "DBException with reason code 746" have been solved by cluster reboot or Subscriber re-build.
</quote>

try ‘risdb query…’ commands from CLI on cucm. restart ccm process, or ideally whole cucm server.

-w

On Jul 20, 2017, at 11:32 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

We are getting a genErr all of a sudden when trying to do phone refreshes. String is correct and tried using SNMPv3 also.
Have restarted InformaCast and restarted SNMP Agent on UCM.

Anything else shy of a reboot followed by a possible TAC Case?

Capture shows this:

<image001.png>
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518


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