[cisco-voip] Lag in CCX Finesse data in 11.0.1

[Anthony Holloway]

UCCX Changes the way Live Data works in v11, and if your browsers don't
support the new feature, it's spike the CPU on SocketIO process, crippling
if not killing Live Data.

https://communities.cisco.com/thread/65762

Also, you didn't mention if you were 11.0(1) or 11.0(1)SU1, but did you see
this too?

*Major LiveData stability enhancements introduced in 11.5(1)ES and
11.0(1)SU1*
Source:
https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative


On Tue, Jun 6, 2017 at 8:38 AM Thomas Theisen <tgtheisen at uri.edu> wrote:

> We upgraded to 11 a couple of months ago and have been experiencing lag in
> the data the agents and supervisors see between them.  For example
> yesterday an agent went to Not Ready and logged out but it was 8 minutes
> before the Supervisor saw that she had left the queue.  They sit next to
> each other so she knew exactly when she left.  This shows up in number of
> calls in the queue as well as agent information.
>
> We did go to 11.5 on CUCM, CER and Unity but only to 11.0.1 on CCX - our
> vendor was worried that 11.5 had some bugs and at the time didn't want to
> go to 11.5, we are trying to schedule the upgrade to 11.5
>
>
>
> --
> Thomas Theisen
> Network Tech IV
> University of Rhode Island
> 401-874-7870 <(401)%20874-7870>
> _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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