[cisco-voip] SX10 firmware upgrade

[Ryan Ratliff (rratliff)]

Maintenance mode means the SX10 has crashed. If you can pull a log bundle from the codec when it’s in this state then open a TAC SR and upload the bundle we can tell you what defect you are hitting so you know what version to upgrade to.

For the upgrade yes, you can manage it just like any other device in UCM using the COP file installed on the TFTP server.  You can also upload the .pkg file directly to the endpoint if you wish.
In CE9.0 and later you can upload the pkg or COP file directly the endoint and it will accept either one.

-Ryan

On Jun 7, 2017, at 9:40 PM, naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:

hi,


I have SX10 registered to CUCM. i am getting the attached error during the middle of conference call/video call. i want to upgrade the SX10 to the latest firmware. the current version is TC7.3.2.14ad7cc. just want to know whether i have to follow the same procedure as any other phone firmware upgrade on cucm. and use the following file to upgrade. i think after i use upload this file and once reboot the sx, Sx10 will automatically upgrade.

Collaboration Endpoint Software for SX10 for CUCM  [Login & Valid Contract Required]
cmterm-s52030ce8_3_2.k3.cop.sgn


Regards


Naray
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