[cisco-voip] UCCX 11.5(1)SU1 released

Mon Jun 19 11:51:14 EDT 2017

I did not open a TAC case, because Matthew was so kind as to have lead me
down the path to fixing it myself.  I'll see if I can get the logs for you,
but unicast email.

On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a
problem, and that I have to make this change to Finesse. Every. Single.
Time.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

> Did you happen to open TAC cases for this? If yes, can you share the case
> number and if no can you share the install logs folder? Thanks.
>
>
>
> *From: *Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Date: *Sunday, 18 June 2017 at 12:25 PM
> *To: *Matthew Loraditch <MLoraditch at heliontechnologies.com>, "Abhiram
> Kramadhati (akramadh)" <akramadh at cisco.com>, Charles Goldsmith <
> wokka at justfamily.org>
> *Cc: *"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>
>
> *Subject: *Re: [cisco-voip] UCCX 11.5(1)SU1 released
>
>
>
> Aaaaaand, one more.  Any Supervisor who was also assigned the Reporting
> Role, lost their Supervisor Group, so the Finesse Gadgets were showing the
> permissions issue still.  Fun times.
>
>
>
>
>
>
>
> On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> I spoke too soon, the Historical Reports are also missing permissions.
>
>
>
> Before:
>
> [image: mage.png]
>
> After:
>
> [image: mage.png]
>
>
>
> On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> So, I just hit this error too.
>
>
>
> Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent
> to Finesse I saw the error:
>
>
>
>
>
> To fix it, I logged into CUIC and manually added the groups: Agents or
> Supervisors to the appropriate Live Data reports.  Refresh the browser and
> then it worked.
>
>
>
> Example below:
>
>
>
> Before Fixing It (You can see only Administrators could Exec/Read):
>
> [image: mage.png]
>
>
>
> After:
>
> [image: mage.png]
>
> On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> And I had to reapply perms to all the reports… I don’t know whether I’m
> just special, but whatever update originally screwed up my CUIC perms (10.6
> or something there was a bug…) has haunted me ever since. I don’t suppose
> there is a script someone in TAC could run to reapply default perms to
> everything in CUIC??
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
> Network Engineer
> Direct Voice: 443.541.1518 <(443)%20541-1518>
>
> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
> <https://twitter.com/HelionTech> | LinkedIn
> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> |
> G+ <https://plus.google.com/+Heliontechnologies/posts>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Matthew Loraditch
> *Sent:* Monday, April 10, 2017 7:58 AM
> *To:* Anthony Holloway <avholloway+cisco-voip at gmail.com>; Abhiram
> Kramadhati (akramadh) <akramadh at cisco.com>; Charles Goldsmith <
> wokka at justfamily.org>
>
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 11.5(1)SU1 released
>
>
>
> So we’ve been having tons of fun with live data and such so I updated over
> the weekend, now in supervisor Team and Queue data I’ve got this:
>
>
> User does not have sufficient permissions for entity:
> C8E2DB0C10000140000000A40A4E5E6B (minimum permission required:
> PERMISSION_READ_EXEC)
>
>
>
>
>
> We are on Premium licensing… I’m digging around
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
> Network Engineer
> Direct Voice: 443.541.1518 <(443)%20541-1518>
>
> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
> <https://twitter.com/HelionTech> | LinkedIn
> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> |
> G+ <https://plus.google.com/+Heliontechnologies/posts>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Anthony Holloway
> *Sent:* Saturday, April 1, 2017 1:21 PM
> *To:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>; Charles
> Goldsmith <wokka at justfamily.org>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 11.5(1)SU1 released
>
>
>
> You're so awesome!
>
>
>
> On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
> Try it for yourself ;)
>
> Sent from my iPhone
>
>
> On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <wokka at justfamily.org> wrote:
>
> Is this an April Fools joke?
>
>
>
>
>
> On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
> 11.5(1)SU1 is now on CCO.
>
>
>
> UCCX:
> https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=
>
>
> SM:
> https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=
>
>
>
> Details:
> https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
>
>
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>
>
>
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