[cisco-voip] UCCX 11.5(1)SU1 released

[Matthew Loraditch]

My issues eventually led to being told to rebuild the system. So fair warning as further upgrades may become even more fun.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
Sent: Monday, June 19, 2017 11:51 AM
To: Abhiram Kramadhati (akramadh) <akramadh at cisco.com>; Matthew Loraditch <MLoraditch at heliontechnologies.com>; Charles Goldsmith <wokka at justfamily.org>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

I did not open a TAC case, because Matthew was so kind as to have lead me down the path to fixing it myself.  I'll see if I can get the logs for you, but unicast email.

On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a problem, and that I have to make this change to Finesse. Every. Single. Time.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Did you happen to open TAC cases for this? If yes, can you share the case number and if no can you share the install logs folder? Thanks.

From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Date: Sunday, 18 June 2017 at 12:25 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>, "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com<mailto:akramadh at cisco.com>>, Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>

Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

Aaaaaand, one more.  Any Supervisor who was also assigned the Reporting Role, lost their Supervisor Group, so the Finesse Gadgets were showing the permissions issue still.  Fun times.



On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
I spoke too soon, the Historical Reports are also missing permissions.

Before:
[mage.png]
After:
[mage.png]

On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
So, I just hit this error too.

Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent to Finesse I saw the error:


To fix it, I logged into CUIC and manually added the groups: Agents or Supervisors to the appropriate Live Data reports.  Refresh the browser and then it worked.

Example below:

Before Fixing It (You can see only Administrators could Exec/Read):
[mage.png]

After:
[mage.png]
On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
And I had to reapply perms to all the reports… I don’t know whether I’m just special, but whatever update originally screwed up my CUIC perms (10.6 or something there was a bug…) has haunted me ever since. I don’t suppose there is a script someone in TAC could run to reapply default perms to everything in CUIC??

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518<tel:(443)%20541-1518>
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Matthew Loraditch
Sent: Monday, April 10, 2017 7:58 AM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>; Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>>; Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>>

Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

So we’ve been having tons of fun with live data and such so I updated over the weekend, now in supervisor Team and Queue data I’ve got this:

User does not have sufficient permissions for entity: C8E2DB0C10000140000000A40A4E5E6B (minimum permission required: PERMISSION_READ_EXEC)


We are on Premium licensing… I’m digging around

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518<tel:(443)%20541-1518>
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Saturday, April 1, 2017 1:21 PM
To: Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>>; Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

You're so awesome!

On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Try it for yourself ;)

Sent from my iPhone

On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>> wrote:
Is this an April Fools joke?


On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
11.5(1)SU1 is now on CCO.

UCCX: https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=
SM: https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=

Details: https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065



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