[cisco-voip] UCCX 11.5(1)SU1 released

[Justin Steinberg]

Atleast you had stock reports :)   I have done four UCCX upgrades 10.x to
11.5(1)su1es01 and all four resulted in no stock reports after the upgrade.
TAC root required to fix.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy06020

That being said, so far this version has been stable which is a good thing.



On Mon, Jun 19, 2017 at 11:51 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I did not open a TAC case, because Matthew was so kind as to have lead me
> down the path to fixing it myself.  I'll see if I can get the logs for you,
> but unicast email.
>
> On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a
> problem, and that I have to make this change to Finesse. Every. Single.
> Time.
> http://www.cisco.com/c/en/us/support/docs/customer-
> collaboration/unified-contact-center-express/118823-technote-uccx-00.html
>
> On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
>> Did you happen to open TAC cases for this? If yes, can you share the case
>> number and if no can you share the install logs folder? Thanks.
>>
>>
>>
>> *From: *Anthony Holloway <avholloway+cisco-voip at gmail.com>
>> *Date: *Sunday, 18 June 2017 at 12:25 PM
>> *To: *Matthew Loraditch <MLoraditch at heliontechnologies.com>, "Abhiram
>> Kramadhati (akramadh)" <akramadh at cisco.com>, Charles Goldsmith <
>> wokka at justfamily.org>
>> *Cc: *"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>>
>>
>> *Subject: *Re: [cisco-voip] UCCX 11.5(1)SU1 released
>>
>>
>>
>> Aaaaaand, one more.  Any Supervisor who was also assigned the Reporting
>> Role, lost their Supervisor Group, so the Finesse Gadgets were showing the
>> permissions issue still.  Fun times.
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>> I spoke too soon, the Historical Reports are also missing permissions.
>>
>>
>>
>> Before:
>>
>> [image: mage.png]
>>
>> After:
>>
>> [image: mage.png]
>>
>>
>>
>> On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>> So, I just hit this error too.
>>
>>
>>
>> Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent
>> to Finesse I saw the error:
>>
>>
>>
>>
>>
>> To fix it, I logged into CUIC and manually added the groups: Agents or
>> Supervisors to the appropriate Live Data reports.  Refresh the browser and
>> then it worked.
>>
>>
>>
>> Example below:
>>
>>
>>
>> Before Fixing It (You can see only Administrators could Exec/Read):
>>
>> [image: mage.png]
>>
>>
>>
>> After:
>>
>> [image: mage.png]
>>
>> On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch <MLoraditch@
>> heliontechnologies.com> wrote:
>>
>> And I had to reapply perms to all the reports… I don’t know whether I’m
>> just special, but whatever update originally screwed up my CUIC perms (10.6
>> or something there was a bug…) has haunted me ever since. I don’t suppose
>> there is a script someone in TAC could run to reapply default perms to
>> everything in CUIC??
>>
>>
>>
>> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>> Network Engineer
>> Direct Voice: 443.541.1518 <(443)%20541-1518>
>>
>> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
>> <https://twitter.com/HelionTech> | LinkedIn
>> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home>
>> | G+ <https://plus.google.com/+Heliontechnologies/posts>
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>> Behalf Of *Matthew Loraditch
>> *Sent:* Monday, April 10, 2017 7:58 AM
>> *To:* Anthony Holloway <avholloway+cisco-voip at gmail.com>; Abhiram
>> Kramadhati (akramadh) <akramadh at cisco.com>; Charles Goldsmith <
>> wokka at justfamily.org>
>>
>>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 11.5(1)SU1 released
>>
>>
>>
>> So we’ve been having tons of fun with live data and such so I updated
>> over the weekend, now in supervisor Team and Queue data I’ve got this:
>>
>>
>> User does not have sufficient permissions for entity:
>> C8E2DB0C10000140000000A40A4E5E6B (minimum permission required:
>> PERMISSION_READ_EXEC)
>>
>>
>>
>>
>>
>> We are on Premium licensing… I’m digging around
>>
>>
>>
>> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>> Network Engineer
>> Direct Voice: 443.541.1518 <(443)%20541-1518>
>>
>> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
>> <https://twitter.com/HelionTech> | LinkedIn
>> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home>
>> | G+ <https://plus.google.com/+Heliontechnologies/posts>
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Anthony Holloway
>> *Sent:* Saturday, April 1, 2017 1:21 PM
>> *To:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>; Charles
>> Goldsmith <wokka at justfamily.org>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 11.5(1)SU1 released
>>
>>
>>
>> You're so awesome!
>>
>>
>>
>> On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) <
>> akramadh at cisco.com> wrote:
>>
>> Try it for yourself ;)
>>
>> Sent from my iPhone
>>
>>
>> On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <wokka at justfamily.org>
>> wrote:
>>
>> Is this an April Fools joke?
>>
>>
>>
>>
>>
>> On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) <
>> akramadh at cisco.com> wrote:
>>
>> 11.5(1)SU1 is now on CCO.
>>
>>
>>
>> UCCX: https://software.cisco.com/download/release.html?i=!
>> y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=
>>
>> SM: https://software.cisco.com/download/release.html?i=!
>> y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=
>>
>>
>>
>> Details: https://communities.cisco.com/community/partner/
>> collaboration/contactcenter/blog/2016/12/18/uccx--issues-
>> technotes-and-everything-else-a-cisco-bu-initiative
>>
>>
>>
>> Regards,
>>
>> Abhiram Kramadhati
>>
>> Technical Solutions Manager, CCBU
>>
>> CCIE Collaboration # 40065
>>
>>
>>
>>
>>
>>
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