[cisco-voip] UCCX 11.5(1)SU1 released

Mon Jun 19 16:39:49 EDT 2017

I just did an upgrade from 10.6 to 11.5.1su1 this weekend with no issues.
I did install the uccx report fix cop afterwards.  Stock reports are there
and working as expected.

I did not install es01, I chose to not go with the ES unless we run into
one of the known issues, because upgrades after ES tend to be problematic
in my opinion.

On Mon, Jun 19, 2017 at 2:29 PM, Justin Steinberg <jsteinberg at gmail.com>
wrote:

> Atleast you had stock reports :)   I have done four UCCX upgrades 10.x to
> 11.5(1)su1es01 and all four resulted in no stock reports after the upgrade.
> TAC root required to fix.
>
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy06020
>
> That being said, so far this version has been stable which is a good thing.
>
>
>
> On Mon, Jun 19, 2017 at 11:51 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> I did not open a TAC case, because Matthew was so kind as to have lead me
>> down the path to fixing it myself.  I'll see if I can get the logs for you,
>> but unicast email.
>>
>> On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a
>> problem, and that I have to make this change to Finesse. Every. Single.
>> Time.
>> http://www.cisco.com/c/en/us/support/docs/customer-collabora
>> tion/unified-contact-center-express/118823-technote-uccx-00.html
>>
>> On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) <
>> akramadh at cisco.com> wrote:
>>
>>> Did you happen to open TAC cases for this? If yes, can you share the
>>> case number and if no can you share the install logs folder? Thanks.
>>>
>>>
>>>
>>> *From: *Anthony Holloway <avholloway+cisco-voip at gmail.com>
>>> *Date: *Sunday, 18 June 2017 at 12:25 PM
>>> *To: *Matthew Loraditch <MLoraditch at heliontechnologies.com>, "Abhiram
>>> Kramadhati (akramadh)" <akramadh at cisco.com>, Charles Goldsmith <
>>> wokka at justfamily.org>
>>> *Cc: *"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>>>
>>>
>>> *Subject: *Re: [cisco-voip] UCCX 11.5(1)SU1 released
>>>
>>>
>>>
>>> Aaaaaand, one more.  Any Supervisor who was also assigned the Reporting
>>> Role, lost their Supervisor Group, so the Finesse Gadgets were showing the
>>> permissions issue still.  Fun times.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>> I spoke too soon, the Historical Reports are also missing permissions.
>>>
>>>
>>>
>>> Before:
>>>
>>> [image: mage.png]
>>>
>>> After:
>>>
>>> [image: mage.png]
>>>
>>>
>>>
>>> On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>> So, I just hit this error too.
>>>
>>>
>>>
>>> Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent
>>> to Finesse I saw the error:
>>>
>>>
>>>
>>>
>>>
>>> To fix it, I logged into CUIC and manually added the groups: Agents or
>>> Supervisors to the appropriate Live Data reports.  Refresh the browser and
>>> then it worked.
>>>
>>>
>>>
>>> Example below:
>>>
>>>
>>>
>>> Before Fixing It (You can see only Administrators could Exec/Read):
>>>
>>> [image: mage.png]
>>>
>>>
>>>
>>> After:
>>>
>>> [image: mage.png]
>>>
>>> On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch <
>>> MLoraditch at heliontechnologies.com> wrote:
>>>
>>> And I had to reapply perms to all the reports… I don’t know whether I’m
>>> just special, but whatever update originally screwed up my CUIC perms (10.6
>>> or something there was a bug…) has haunted me ever since. I don’t suppose
>>> there is a script someone in TAC could run to reapply default perms to
>>> everything in CUIC??
>>>
>>>
>>>
>>> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>>> Network Engineer
>>> Direct Voice: 443.541.1518 <(443)%20541-1518>
>>>
>>> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
>>> <https://twitter.com/HelionTech> | LinkedIn
>>> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home>
>>> | G+ <https://plus.google.com/+Heliontechnologies/posts>
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>> Behalf Of *Matthew Loraditch
>>> *Sent:* Monday, April 10, 2017 7:58 AM
>>> *To:* Anthony Holloway <avholloway+cisco-voip at gmail.com>; Abhiram
>>> Kramadhati (akramadh) <akramadh at cisco.com>; Charles Goldsmith <
>>> wokka at justfamily.org>
>>>
>>>
>>> *Cc:* cisco-voip at puck.nether.net
>>> *Subject:* Re: [cisco-voip] UCCX 11.5(1)SU1 released
>>>
>>>
>>>
>>> So we’ve been having tons of fun with live data and such so I updated
>>> over the weekend, now in supervisor Team and Queue data I’ve got this:
>>>
>>>
>>> User does not have sufficient permissions for entity:
>>> C8E2DB0C10000140000000A40A4E5E6B (minimum permission required:
>>> PERMISSION_READ_EXEC)
>>>
>>>
>>>
>>>
>>>
>>> We are on Premium licensing… I’m digging around
>>>
>>>
>>>
>>> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>>> Network Engineer
>>> Direct Voice: 443.541.1518 <(443)%20541-1518>
>>>
>>> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
>>> <https://twitter.com/HelionTech> | LinkedIn
>>> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home>
>>> | G+ <https://plus.google.com/+Heliontechnologies/posts>
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Anthony Holloway
>>> *Sent:* Saturday, April 1, 2017 1:21 PM
>>> *To:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>; Charles
>>> Goldsmith <wokka at justfamily.org>
>>> *Cc:* cisco-voip at puck.nether.net
>>> *Subject:* Re: [cisco-voip] UCCX 11.5(1)SU1 released
>>>
>>>
>>>
>>> You're so awesome!
>>>
>>>
>>>
>>> On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) <
>>> akramadh at cisco.com> wrote:
>>>
>>> Try it for yourself ;)
>>>
>>> Sent from my iPhone
>>>
>>>
>>> On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <wokka at justfamily.org>
>>> wrote:
>>>
>>> Is this an April Fools joke?
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) <
>>> akramadh at cisco.com> wrote:
>>>
>>> 11.5(1)SU1 is now on CCO.
>>>
>>>
>>>
>>> UCCX: https://software.cisco.com/download/release.html?i=!y&
>>> mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=
>>>
>>> SM: https://software.cisco.com/download/release.html?i=!y&
>>> mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=
>>>
>>>
>>>
>>> Details: https://communities.cisco.com/community/partner/collaboratio
>>> n/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-
>>> everything-else-a-cisco-bu-initiative
>>>
>>>
>>>
>>> Regards,
>>>
>>> Abhiram Kramadhati
>>>
>>> Technical Solutions Manager, CCBU
>>>
>>> CCIE Collaboration # 40065
>>>
>>>
>>>
>>>
>>>
>>>
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>>>
>>>
>>>
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>>>
>>>
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>
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