[cisco-voip] CCX Generating name prompt from query?

[Anthony Holloway]

No, unfortunately the generated prompts are actually pre-recorded wav files
that just get stitched together.  There's no possible way for UCCX to say
"Anthony Holloway" without a third party TTS.  Which by the way, I just
realized I said ASR in my initial reply, but meant TTS.

There is an uploaded ZIP file of the system prompts for en_US on the
following page:
https://supportforums.cisco.com/document/53326/contact-center-express-system-prompt-repository-details

On Tue, Mar 7, 2017 at 3:36 PM Charles Goldsmith <wokka at justfamily.org>
wrote:

> I've never tried to use it other than numbers, but I've used Create
> Generated Prompt has an option for fullname, might be worth looking into.
>
>
> On Tue, Mar 7, 2017 at 8:06 AM, Ben Amick <bamick at humanarc.com> wrote:
>
> In our CCX environment, we don’t have ASR, but we have a desire for a
> script placed against a SQL database to use an account number to grab
> information to report to the user. One of these pieces of information is
> the account owner’s name, and we would like for this to be repeated back to
> the user to verify their identity. So something along the lines of:
>
> ·         Please enter your account number.
>
> ·         Thank you. Am I speaking with [Name from Database]? Press 1 for
> yes, and 2 for no.
>
> Would it be possible for this name to automatically be generated as a
> prompt like Unity does with new users?
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
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