[cisco-voip] 7841 Volume Rocker Not Working

[Lamont, Joshua]

We've got about 1500 of these deployed running the same load and have seen
all kinds of weird bugs but never this one specifically.

A factory reset is now included in our basic troubleshooting process
because it tends to fix a lot of issues.

Thanks,

Joshua Lamont
Senior Telecommunications Engineer
Brown University
office (401) 863-1003
cell    (401) 749-6913

On Mon, Mar 20, 2017 at 10:29 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I just had three phones in an area report that the ringer stopped
> working.  When I went to play with the volume rocker, not on headset mode,
> the screen showed the volume bars, but the light failed to flash on the
> handset (MWI light) and no audio was produced from the phone.  I factory
> reset the phone, and it fixed the issue.
>
> Load: 11-5-1-18
>
> I did try searching bugsearch but found nothing, as I'm sure there are
> other ways this issue might manifest and be documented.
>
> Anyone seen this issue before, or something similar?
>
> I know I've heard stories of these 7841's being unreliable and having
> higher than usual failure rates...I'm hoping we don't have that issue here.
>
> Thanks.
>
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>
>
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