[cisco-voip] CUIC Reporting

[Ryan Huff]

You could create a "null queue" for each option that does nothing more than passthru the transfer to the intended destination.

Then you could run reports on the "null queues" for how many calls come in to them.

This is not very elegant and wouldn't scale very well, but works in limited scenarios where you're just trying to get a little visibility into usage patterns of the menu options.

Thanks,

Ryan

On Mar 20, 2017, at 8:08 PM, "norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>" <norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>> wrote:


We have a queue that allows callers to press 1,2 and 3 to transfer out of the queue, is there a way to report on how many times callers press these digits ?




Thanks





Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000


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