[cisco-voip] Question about Error reporting on 88XX handsets

[Joe Martini]

Hi Chad,

The phone’s  built in error reporting (Problem Reporting Tool) will send to the "Customer support upload URL” defined in CUCM under the device or common phone profile or enterprise phone config using HTTP.  If no URL is defined you see the “Error: -1” message and the phone tells you to download the tar.gz log bundle locally from the phone’s internal web server.

Here is an example web page that can be used to receive the problem reports - https://squish.cloudapps.cisco.com/squish/tiny/D90FA <https://squish.cloudapps.cisco.com/squish/tiny/D90FA>.  The web server this is hosted on would be defined in the customer support upload URL. The phone will automatically copy the file to the URL when a problem report is created and also save a local copy.

Joe 

On Mar 25, 2017, at 9:20 AM, Chad Burnham <cburnham at du.edu> wrote:

HI,

We are looking at using the built in error reporting function (on 8845s in our case).
 
Currently we are seeing errors on attempts to send the error logs from the phone outward:
 
This is happening with on both LAN and MRA registered phones:
 
Here is what we see on an MRA registered unit/example
https://goo.gl/photos/f7yNCYcEfvCC87HDA <https://goo.gl/photos/f7yNCYcEfvCC87HDA>
 
Here is what we see on on-campus phone
https://goo.gl/photos/9N15Q953K98cLfC78 <https://goo.gl/photos/9N15Q953K98cLfC78>
 
Does anyone have any insight on where these uploaded reports go and how they get from the handsets out to where by default?
Do they attempt to use SMTP or rather some sort of file copy protocol? Are they placed then on the call manger or where? Any configuration options?
 
Thanks,
 
Chad
 
Director of Telecommunications
University Technology Services
University of Denver
2100 S. High St. #106
Denver, CO 80208
SIP URI = chad.burnham at du.edu <mailto:chad.burnham at du.edu>
Desk Phone: 303-871-4441
Mobile Phone: 303-520-5657
https://du.webex.com/join/cburnham <https://du.webex.com/join/cburnham>
https://udenver.zoom.us/my/cburnham <https://udenver.zoom.us/my/cburnham>
 
 
 
 
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