[cisco-voip] AA on CUC question

[Ahmed Abd EL-Rahman]

Many Thanks Brian, I did it using the alternate extensions.






Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

From: bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Tuesday, March 28, 2017 4:39 PM
To: Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>
Cc: James Avalos <javalos at adobe.com>; Cannizzaro, Vince <Vince.Cannizzaro at hamilton.ca>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] AA on CUC question

They can just press the voicemail button and hit * to enter the extension of the voicemail box than enter the pin.

If you don't want them to enter a pin, you can select "Skip PIN When Calling From a Known Extension" under User Basics but you'll need to list all the extensions that can dial this box as alternate extensions.

On Tue, Mar 28, 2017 at 6:15 AM, Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
Clear, many thanks, one more question please, during no working hours I need the caller to record a message so I have created a dummy user for that purpose but what I need is that this VMB extension can be reached from any other extensions (even extensions without mailboxes) to listen to the recorded messages, so how can this be done?

I did it before using CUE as per the below option:
[cid:image001.png at 01D2A7E3.C4860D20]

But I can’t find how to do the same using CUC.







Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> [mailto:bmeade90 at gmail.com<mailto:bmeade90 at gmail.com>] On Behalf Of Brian Meade
Sent: Tuesday, March 28, 2017 6:27 AM
To: Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] AA on CUC question

You have 3 Call Handlers in this kind of setup usually.  One that does the time of day check then a separate open call handler and separate closed call handler.

Only set a schedule on the time of day call handler and have open greeting play nothing then send call to open call handler.  For closed greeting on time of day call handler, have it play nothing and go to closed call handler.

On Mar 27, 2017 5:48 PM, "Ahmed Abd EL-Rahman" <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
Hi Gents,

I have a question regarding auto attendant configurations on Unity connection, I have configured AA call handlers and it is working just fine but I have a request to configure auto attendant that has different behaviors based on working hours/non-working hours’ time of the day.

Taking into consideration that a single system call handler can only be assigned to a single schedule, and also no two call handlers can have the same triggering extension.

So my question is how to implement this behavior using CUC call handlers ?






Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer


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