[cisco-voip] 8845's cannot make outbound calls
Nick Britt
nickolasjbritt at gmail.com
Fri Mar 31 16:04:21 EDT 2017
Funnily enough the clients requests were,
- get outbound calls working
- disable video calls
if only I had disabled calls first.
Cheers Ryan.
On Fri, Mar 31, 2017 at 12:33 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
> Sorry Nick, I did not see towards the bottom where you had provided your
> solution.
>
> Essentially what happened is the phone is trying to negotiate a video
> payload with the PSTN in for your PRI. The carrier is dropping that like a
> hot tater.
>
> So you can declare the bearer capabilities as speech only for that voice
> port, or you can adjust the regional setting in call manager so that there
> is no video bandwidth available for the call when that 8845 dials out.
>
> I personally am a fan of taking care of this in communications manager.
> Either way, I wouldn't go about the fix by disabling video on the handset
> in case you actually did want to use video for onnet calls or through
> trunks but do support video payloads.
>
> Thanks,
>
> Ryan
>
> On Mar 31, 2017, at 3:26 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>
> conf t
>
> (config)# voice-port0/0/0:23
>
> (config-voiceport)# bearer-cap speech
>
> exit
>
> wr mem
>
>
>
> Sent from my iPhone
>
> On Mar 31, 2017, at 2:52 PM, Nick Britt <nickolasjbritt at gmail.com> wrote:
>
> Just ran into this one....
>
>
> *Topology:*
>
> 8845 > CUCM 8.6 > H323 GW > T1 > PSTN
>
> Desc of problem: Video capable handsets cannot make outbound calls where
> as non video phones work fine. Calls are passed to h323 GW OK
>
> *Troubleshooting steps:*
>
> Devices have same Class of service/device pool/within subnet
>
> Config:
>
> voice-port 0/0/0:23
> !
> interface Serial0/0/0:23
> no ip address
> encapsulation hdlc
> isdn switch-type primary-ni
> isdn incoming-voice voice
> isdn supp-service name calling
> isdn outgoing display-ie
> trunk-group PRI-TGroup
> no cdp enable
>
> *Debugs:*
>
> Failed Call
> Bearer Capability i = 0x8890
> Standard = CCITT
> * Transfer Capability = Unrestricted Digital*
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98383
> Exclusive, Channel 3
> Facility i = 0x9F8B0100A117020172020100800F
> 41647669736F7273202D2032333635
> Protocol Profile = Networking Extensions
> 0xA117020172020100800F41647669736F7273202D2032333635
> Component = Invoke component
> Invoke Id = 114
> Operation = CallingName
> Name Presentation Allowed Extended
> Name = Advisors -
> Display i = 'Advisors - 2365'
> Calling Party Number i = 0x2181, 'REMOVED (same as working
> handset)'
> Plan:ISDN, Type:National
> Called Party Number i = 0xA1, '(same as working call)'
> Plan:ISDN, Type:National
> 1968093: Mar 30 11:50:16.112 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd =
> 8 callref = 0xFD71
> Cause i = 0x82E3 - Information element not implemented
> Call State i = 0x01
> 1968094: Mar 30 11:50:16.184 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd
> = 8 callref = 0xFD71
> Channel ID i = 0xA98383
> Exclusive, Channel 3
> 1968097: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931:
> pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13
> 1968098: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931:
> pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13
> 1968099: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: Sending SETUP
> callref = 0x7D72 callID = 0xFC78 switch = primary-ni interface = User
> 1968100: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd =
> 8 callref = 0x7D72
>
>
>
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> * Transfer Capability = Speech*
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98386
> Exclusive, Channel 6
> Facility i = 0x9F8B0100A122020173020100801A
> 4E6172696E646572204B617572205369646875202D2032333433
> Protocol Profile = Networking Extensions
> 0xA122020173020100801A4E617269
> 6E646572204B617572205369646875202D2032333433
> Component = Invoke component
> Invoke Id = 115
> Operation = CallingName
> Name Presentation Allowed Extended
> Name =
> Display i = ''
> Calling Party Number i = 0x2181, 'REMOVED (same as working
> handset) '
> Plan:ISDN, Type:National
> Called Party Number i = 0xA1, '(same as failed call) '
> Plan:ISDN, Type:National
> 1968101: Mar 30 11:50:23.912 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd =
> 8 callref = 0xFD72
> Cause i = 0x82E3 - Information element not implemented
> Call State i = 0x01
> 1968102: Mar 30 11:50:23.952 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd
> = 8 callref = 0xFD72
> Channel ID i = 0xA98386
> Exclusive, Channel 6
> 1968103: Mar 30 11:50:24.748 NDT: %SSH-5-SSH2_SESSION: SSH2 Session
> request from 61.177.172.60 (tty = 1) using crypto cipher 'aes256-cbc', hmac
> 'hmac-sha1' Succeeded
> 1968104: Mar 30 11:50:26.560 NDT: ISDN Se0/0/0:23 Q931: RX <- PROGRESS pd
> = 8 callref = 0xFD71
> Progress Ind i = 0x8488 - In-band info or appropriate now available
> 1968105: Mar 30 11:50:27.468 NDT: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd
> = 8 callref = 0xFD72
> Progress Ind i = 0x8488 - In-band info or appropriate now available
> 1968106: Mar 30 11:50:28.460 NDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT
> pd = 8 callref = 0xFD71
> Cause i = 0x80D8 - Incompatible destination
>
>
> Resolution:
> Video handsets are sending *Transfer Capability = Unrestricted Digital*
> where as non video handsets are sending the *transfer capability = speech*
>
> *Fix*
> Disable video on handsets
>
> or
> implement on the t1 voice port
>
> voice-port 0/0/0:23
> bearer-cap Speech
>
>
> *More info:*
> https://supportforums.cisco.com/discussion/11381081/
> outgoing-call-problem-new-series-ipt
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
--
- Nick
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170331/ae08acc5/attachment.html>
More information about the cisco-voip
mailing list