[cisco-voip] 8845's cannot make outbound calls
Dave Goodwin
dave.goodwin at december.net
Fri Mar 31 16:10:26 EDT 2017
Companies are of course free to waste their money, but... why did they buy
8845s if they wanted video calls disabled?
On Fri, Mar 31, 2017 at 4:04 PM, Nick Britt <nickolasjbritt at gmail.com>
wrote:
> Funnily enough the clients requests were,
>
> - get outbound calls working
> - disable video calls
>
> if only I had disabled calls first.
>
> Cheers Ryan.
>
> On Fri, Mar 31, 2017 at 12:33 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>
>> Sorry Nick, I did not see towards the bottom where you had provided your
>> solution.
>>
>> Essentially what happened is the phone is trying to negotiate a video
>> payload with the PSTN in for your PRI. The carrier is dropping that like a
>> hot tater.
>>
>> So you can declare the bearer capabilities as speech only for that voice
>> port, or you can adjust the regional setting in call manager so that there
>> is no video bandwidth available for the call when that 8845 dials out.
>>
>> I personally am a fan of taking care of this in communications manager.
>> Either way, I wouldn't go about the fix by disabling video on the handset
>> in case you actually did want to use video for onnet calls or through
>> trunks but do support video payloads.
>>
>> Thanks,
>>
>> Ryan
>>
>> On Mar 31, 2017, at 3:26 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>
>> conf t
>>
>> (config)# voice-port0/0/0:23
>>
>> (config-voiceport)# bearer-cap speech
>>
>> exit
>>
>> wr mem
>>
>>
>>
>> Sent from my iPhone
>>
>> On Mar 31, 2017, at 2:52 PM, Nick Britt <nickolasjbritt at gmail.com> wrote:
>>
>> Just ran into this one....
>>
>>
>> *Topology:*
>>
>> 8845 > CUCM 8.6 > H323 GW > T1 > PSTN
>>
>> Desc of problem: Video capable handsets cannot make outbound calls where
>> as non video phones work fine. Calls are passed to h323 GW OK
>>
>> *Troubleshooting steps:*
>>
>> Devices have same Class of service/device pool/within subnet
>>
>> Config:
>>
>> voice-port 0/0/0:23
>> !
>> interface Serial0/0/0:23
>> no ip address
>> encapsulation hdlc
>> isdn switch-type primary-ni
>> isdn incoming-voice voice
>> isdn supp-service name calling
>> isdn outgoing display-ie
>> trunk-group PRI-TGroup
>> no cdp enable
>>
>> *Debugs:*
>>
>> Failed Call
>> Bearer Capability i = 0x8890
>> Standard = CCITT
>> * Transfer Capability = Unrestricted Digital*
>> Transfer Mode = Circuit
>> Transfer Rate = 64 kbit/s
>> Channel ID i = 0xA98383
>> Exclusive, Channel 3
>> Facility i = 0x9F8B0100A117020172020100800F
>> 41647669736F7273202D2032333635
>> Protocol Profile = Networking Extensions
>> 0xA117020172020100800F41647669736F7273202D2032333635
>> Component = Invoke component
>> Invoke Id = 114
>> Operation = CallingName
>> Name Presentation Allowed Extended
>> Name = Advisors -
>> Display i = 'Advisors - 2365'
>> Calling Party Number i = 0x2181, 'REMOVED (same as working
>> handset)'
>> Plan:ISDN, Type:National
>> Called Party Number i = 0xA1, '(same as working call)'
>> Plan:ISDN, Type:National
>> 1968093: Mar 30 11:50:16.112 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd =
>> 8 callref = 0xFD71
>> Cause i = 0x82E3 - Information element not implemented
>> Call State i = 0x01
>> 1968094: Mar 30 11:50:16.184 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC
>> pd = 8 callref = 0xFD71
>> Channel ID i = 0xA98383
>> Exclusive, Channel 3
>> 1968097: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931:
>> pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13
>> 1968098: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931:
>> pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13
>> 1968099: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: Sending SETUP
>> callref = 0x7D72 callID = 0xFC78 switch = primary-ni interface = User
>> 1968100: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd =
>> 8 callref = 0x7D72
>>
>>
>>
>> Bearer Capability i = 0x8090A2
>> Standard = CCITT
>> * Transfer Capability = Speech*
>> Transfer Mode = Circuit
>> Transfer Rate = 64 kbit/s
>> Channel ID i = 0xA98386
>> Exclusive, Channel 6
>> Facility i = 0x9F8B0100A122020173020100801A
>> 4E6172696E646572204B617572205369646875202D2032333433
>> Protocol Profile = Networking Extensions
>> 0xA122020173020100801A4E617269
>> 6E646572204B617572205369646875202D2032333433
>> Component = Invoke component
>> Invoke Id = 115
>> Operation = CallingName
>> Name Presentation Allowed Extended
>> Name =
>> Display i = ''
>> Calling Party Number i = 0x2181, 'REMOVED (same as working
>> handset) '
>> Plan:ISDN, Type:National
>> Called Party Number i = 0xA1, '(same as failed call) '
>> Plan:ISDN, Type:National
>> 1968101: Mar 30 11:50:23.912 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd =
>> 8 callref = 0xFD72
>> Cause i = 0x82E3 - Information element not implemented
>> Call State i = 0x01
>> 1968102: Mar 30 11:50:23.952 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC
>> pd = 8 callref = 0xFD72
>> Channel ID i = 0xA98386
>> Exclusive, Channel 6
>> 1968103: Mar 30 11:50:24.748 NDT: %SSH-5-SSH2_SESSION: SSH2 Session
>> request from 61.177.172.60 (tty = 1) using crypto cipher 'aes256-cbc', hmac
>> 'hmac-sha1' Succeeded
>> 1968104: Mar 30 11:50:26.560 NDT: ISDN Se0/0/0:23 Q931: RX <- PROGRESS pd
>> = 8 callref = 0xFD71
>> Progress Ind i = 0x8488 - In-band info or appropriate now
>> available
>> 1968105: Mar 30 11:50:27.468 NDT: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd
>> = 8 callref = 0xFD72
>> Progress Ind i = 0x8488 - In-band info or appropriate now
>> available
>> 1968106: Mar 30 11:50:28.460 NDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT
>> pd = 8 callref = 0xFD71
>> Cause i = 0x80D8 - Incompatible destination
>>
>>
>> Resolution:
>> Video handsets are sending *Transfer Capability = Unrestricted Digital*
>> where as non video handsets are sending the *transfer capability =
>> speech*
>>
>> *Fix*
>> Disable video on handsets
>>
>> or
>> implement on the t1 voice port
>>
>> voice-port 0/0/0:23
>> bearer-cap Speech
>>
>>
>> *More info:*
>> https://supportforums.cisco.com/discussion/11381081/outgoing
>> -call-problem-new-series-ipt
>>
>> _______________________________________________
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>>
>>
>
>
> --
> - Nick
>
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