[cisco-voip] 8845's cannot make outbound calls
Nick Britt
nickolasjbritt at gmail.com
Fri Mar 31 16:24:19 EDT 2017
Dave - sometimes you have to do a shut on the common sense port in your
brain.
On Fri, Mar 31, 2017 at 1:10 PM, Dave Goodwin <dave.goodwin at december.net>
wrote:
> Companies are of course free to waste their money, but... why did they buy
> 8845s if they wanted video calls disabled?
>
> On Fri, Mar 31, 2017 at 4:04 PM, Nick Britt <nickolasjbritt at gmail.com>
> wrote:
>
>> Funnily enough the clients requests were,
>>
>> - get outbound calls working
>> - disable video calls
>>
>> if only I had disabled calls first.
>>
>> Cheers Ryan.
>>
>> On Fri, Mar 31, 2017 at 12:33 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>
>>> Sorry Nick, I did not see towards the bottom where you had provided your
>>> solution.
>>>
>>> Essentially what happened is the phone is trying to negotiate a video
>>> payload with the PSTN in for your PRI. The carrier is dropping that like a
>>> hot tater.
>>>
>>> So you can declare the bearer capabilities as speech only for that voice
>>> port, or you can adjust the regional setting in call manager so that there
>>> is no video bandwidth available for the call when that 8845 dials out.
>>>
>>> I personally am a fan of taking care of this in communications manager.
>>> Either way, I wouldn't go about the fix by disabling video on the handset
>>> in case you actually did want to use video for onnet calls or through
>>> trunks but do support video payloads.
>>>
>>> Thanks,
>>>
>>> Ryan
>>>
>>> On Mar 31, 2017, at 3:26 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>>
>>> conf t
>>>
>>> (config)# voice-port0/0/0:23
>>>
>>> (config-voiceport)# bearer-cap speech
>>>
>>> exit
>>>
>>> wr mem
>>>
>>>
>>>
>>> Sent from my iPhone
>>>
>>> On Mar 31, 2017, at 2:52 PM, Nick Britt <nickolasjbritt at gmail.com>
>>> wrote:
>>>
>>> Just ran into this one....
>>>
>>>
>>> *Topology:*
>>>
>>> 8845 > CUCM 8.6 > H323 GW > T1 > PSTN
>>>
>>> Desc of problem: Video capable handsets cannot make outbound calls where
>>> as non video phones work fine. Calls are passed to h323 GW OK
>>>
>>> *Troubleshooting steps:*
>>>
>>> Devices have same Class of service/device pool/within subnet
>>>
>>> Config:
>>>
>>> voice-port 0/0/0:23
>>> !
>>> interface Serial0/0/0:23
>>> no ip address
>>> encapsulation hdlc
>>> isdn switch-type primary-ni
>>> isdn incoming-voice voice
>>> isdn supp-service name calling
>>> isdn outgoing display-ie
>>> trunk-group PRI-TGroup
>>> no cdp enable
>>>
>>> *Debugs:*
>>>
>>> Failed Call
>>> Bearer Capability i = 0x8890
>>> Standard = CCITT
>>> * Transfer Capability = Unrestricted Digital*
>>> Transfer Mode = Circuit
>>> Transfer Rate = 64 kbit/s
>>> Channel ID i = 0xA98383
>>> Exclusive, Channel 3
>>> Facility i = 0x9F8B0100A117020172020100800F
>>> 41647669736F7273202D2032333635
>>> Protocol Profile = Networking Extensions
>>> 0xA117020172020100800F41647669736F7273202D2032333635
>>> Component = Invoke component
>>> Invoke Id = 114
>>> Operation = CallingName
>>> Name Presentation Allowed Extended
>>> Name = Advisors -
>>> Display i = 'Advisors - 2365'
>>> Calling Party Number i = 0x2181, 'REMOVED (same as working
>>> handset)'
>>> Plan:ISDN, Type:National
>>> Called Party Number i = 0xA1, '(same as working call)'
>>> Plan:ISDN, Type:National
>>> 1968093: Mar 30 11:50:16.112 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd
>>> = 8 callref = 0xFD71
>>> Cause i = 0x82E3 - Information element not implemented
>>> Call State i = 0x01
>>> 1968094: Mar 30 11:50:16.184 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC
>>> pd = 8 callref = 0xFD71
>>> Channel ID i = 0xA98383
>>> Exclusive, Channel 3
>>> 1968097: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931:
>>> pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13
>>> 1968098: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931:
>>> pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13
>>> 1968099: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: Sending SETUP
>>> callref = 0x7D72 callID = 0xFC78 switch = primary-ni interface = User
>>> 1968100: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd =
>>> 8 callref = 0x7D72
>>>
>>>
>>>
>>> Bearer Capability i = 0x8090A2
>>> Standard = CCITT
>>> * Transfer Capability = Speech*
>>> Transfer Mode = Circuit
>>> Transfer Rate = 64 kbit/s
>>> Channel ID i = 0xA98386
>>> Exclusive, Channel 6
>>> Facility i = 0x9F8B0100A122020173020100801A
>>> 4E6172696E646572204B617572205369646875202D2032333433
>>> Protocol Profile = Networking Extensions
>>> 0xA122020173020100801A4E617269
>>> 6E646572204B617572205369646875202D2032333433
>>> Component = Invoke component
>>> Invoke Id = 115
>>> Operation = CallingName
>>> Name Presentation Allowed Extended
>>> Name =
>>> Display i = ''
>>> Calling Party Number i = 0x2181, 'REMOVED (same as working
>>> handset) '
>>> Plan:ISDN, Type:National
>>> Called Party Number i = 0xA1, '(same as failed call) '
>>> Plan:ISDN, Type:National
>>> 1968101: Mar 30 11:50:23.912 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd
>>> = 8 callref = 0xFD72
>>> Cause i = 0x82E3 - Information element not implemented
>>> Call State i = 0x01
>>> 1968102: Mar 30 11:50:23.952 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC
>>> pd = 8 callref = 0xFD72
>>> Channel ID i = 0xA98386
>>> Exclusive, Channel 6
>>> 1968103: Mar 30 11:50:24.748 NDT: %SSH-5-SSH2_SESSION: SSH2 Session
>>> request from 61.177.172.60 (tty = 1) using crypto cipher 'aes256-cbc', hmac
>>> 'hmac-sha1' Succeeded
>>> 1968104: Mar 30 11:50:26.560 NDT: ISDN Se0/0/0:23 Q931: RX <- PROGRESS
>>> pd = 8 callref = 0xFD71
>>> Progress Ind i = 0x8488 - In-band info or appropriate now
>>> available
>>> 1968105: Mar 30 11:50:27.468 NDT: ISDN Se0/0/0:23 Q931: RX <- ALERTING
>>> pd = 8 callref = 0xFD72
>>> Progress Ind i = 0x8488 - In-band info or appropriate now
>>> available
>>> 1968106: Mar 30 11:50:28.460 NDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT
>>> pd = 8 callref = 0xFD71
>>> Cause i = 0x80D8 - Incompatible destination
>>>
>>>
>>> Resolution:
>>> Video handsets are sending *Transfer Capability = Unrestricted Digital*
>>> where as non video handsets are sending the *transfer capability =
>>> speech*
>>>
>>> *Fix*
>>> Disable video on handsets
>>>
>>> or
>>> implement on the t1 voice port
>>>
>>> voice-port 0/0/0:23
>>> bearer-cap Speech
>>>
>>>
>>> *More info:*
>>> https://supportforums.cisco.com/discussion/11381081/outgoing
>>> -call-problem-new-series-ipt
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
>> --
>> - Nick
>>
>> _______________________________________________
>> cisco-voip mailing list
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>>
>>
>
--
- Nick
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