[cisco-voip] best CUIC report

[naresh rathore]

hi,



when i select relative Date range (for e.g  last one month) or Absolute data Range, i cant see the option of "only show results that are within a specific time period" ( i want to have this checked in order to get the desired result). do we have to some configuration changes in order to see the "i want to have this checked in order to get the desired result" ??



also when i select Stock > Inbound > Detailed call by call CCDR Report, i cant see Advanced and basic filter tab. any idea?



Attached: cuic snapshot


Regards


Naray

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of naresh rathore <nareh84 at hotmail.com>
Sent: Monday, May 1, 2017 12:16 PM
To: Bill Talley
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] best CUIC report


hi



I have looked into Detailed Call by Call CCDR Report and i can generate the report based on the Application. but what i want is to get the after office hour report for past six month. but when i select time for example from 1st Jan 2017 to 30 April 2017  and time from 5:00pm to 11:59:59. its generating the report from 1st jan 2017 5:00pm till 20 April 11:59:59. is there a way to generate report from 5:00pm to 11:59pm each day (for past 6 months)




Regards



Naresh Rathore


________________________________
From: Bill Talley <btalley at gmail.com>
Sent: Sunday, April 30, 2017 7:57 AM
To: naresh rathore
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] best CUIC report

P.S. Won't show queue stats, but will show trigger stats.  You likely won't get queue stats unless you're not checking agent availability or time of day until after the caller is queued....

Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos.

On Apr 29, 2017, at 8:20 PM, naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:


hi,



anyone?.  is there a way to get inbound call statistics when its out of office hours and i want to search based on trigger and queue based out of office hours ( from 6pm to 8 am next day).



Regards



Naresh Rathore


________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>>
Sent: Friday, April 28, 2017 6:20 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] best CUIC report


hi all,



i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which will give me this information.



Regards



Naray

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