[cisco-voip] Cisco IP Phone Top Buttons Flashing Green, Amber, Red

[Anthony Holloway]

Thanks Ryan.  I was hoping you would reply to this "bat signal."

I'll slap the latest 11.7 on there and see what happens, then report back.

Interestingly, I have never noticed this official Cisco stance on IP Phone
firmware before today, and so I suppose I'm unsupported right now on
11.5(1)SR1 and need to be on 11.7 latest anyway, just to get support.

"For each IP Phone model, once Cisco releases a new firmware version, the
older versions are no longer supported."
Source:
http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html

On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <rratliff at cisco.com>
wrote:

> I can see a few cases on it, some are just RMAs and others are fixed by an
> upgrade.
>
> If anyone has one that’s not getting fixed by an upgrade get a case open
> and let me know the SR number. We will probably need to get it sent to us
> for debugging.
>
> I'd like to have some official documentation from Cisco explaining that
> they know their phones do this and what the course of action needs to be.
>
>
> I (personally) had never heard of this before your email this morning. I
> am now aware that this is a problem observed by a small number of customers
> (the number of cases I can find is somewhere between a peck and a bushel)
> and the official course of action needs to be open a TAC SR fur further
> investigation.
>
> -Ryan
>
> On May 18, 2017, at 9:38 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> Can someone confirm whether or not this issue linked below has been filed
> as a defect please?
>
>
> https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green
>
> I don't have an active SmartNet contract on my phones (like most people,
> I'm sure) and so I cannot open a TAC case for it.  I'd like to have some
> official documentation from Cisco explaining that they know their phones do
> this and what the course of action needs to be.  So far, this forum posting
> is all I have found; though I'm no bugsearch ninja.
>
> Thanks.
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>
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