[cisco-voip] Cisco IP Phone Top Buttons Flashing Green, Amber, Red

[JASON BURWELL]

So far 11.7 seems to be a bit “buggy” at least for me. I recommend opening a TAC case to get the latest ES version if you have problems with it. Specifically issues with the entire phone freezing up which can only be resolved by unplugging the phone as well and the Applications button stops responding. I don’t have the Bug IDs handy but they were supposed to be fixed in 11.7 but are lingering. The ES seems to have cleared up the problem so far. The phone UI has a completely new look on 11.7 and I do like the cosmetic improvements.

Jason


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Thursday, May 18, 2017 12:00 PM
To: Ryan Ratliff (rratliff) <rratliff at cisco.com>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco IP Phone Top Buttons Flashing Green, Amber, Red

Thanks Ryan.  I was hoping you would reply to this "bat signal."

I'll slap the latest 11.7 on there and see what happens, then report back.

Interestingly, I have never noticed this official Cisco stance on IP Phone firmware before today, and so I suppose I'm unsupported right now on 11.5(1)SR1 and need to be on 11.7 latest anyway, just to get support.

"For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported."
Source: http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.cisco.com_c_en_us_support_docs_collaboration-2Dendpoints_unified-2Dip-2Dphone-2D7900-2Dseries_116684-2Dtechnote-2Dipphone-2D00.html&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=_gEYRjqjG1oNOZ_s01CVJMKSqNU8BzXbl31k2puRuUU&s=Cx2DVdhIfpL7DjYyU_uiiuF1lRA3Ndbtc7l0yI6Eu3M&e=>

On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
I can see a few cases on it, some are just RMAs and others are fixed by an upgrade.

If anyone has one that’s not getting fixed by an upgrade get a case open and let me know the SR number. We will probably need to get it sent to us for debugging.


I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.

I (personally) had never heard of this before your email this morning. I am now aware that this is a problem observed by a small number of customers (the number of cases I can find is somewhere between a peck and a bushel) and the official course of action needs to be open a TAC SR fur further investigation.

-Ryan

On May 18, 2017, at 9:38 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Can someone confirm whether or not this issue linked below has been filed as a defect please?

https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green<https://urldefense.proofpoint.com/v2/url?u=https-3A__supportforums.cisco.com_discussion_12960896_cp-2D8851-2Dfeaturesession-2Dbuttons-2Dflashing-2Dred-2Damber-2Dand-2Dgreen&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=_gEYRjqjG1oNOZ_s01CVJMKSqNU8BzXbl31k2puRuUU&s=yyQhw6jhZB0d7jVR4XuEg6-pTiZS9cZpkaWFJPlPH5Q&e=>

I don't have an active SmartNet contract on my phones (like most people, I'm sure) and so I cannot open a TAC case for it.  I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.  So far, this forum posting is all I have found; though I'm no bugsearch ninja.

Thanks.
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