[cisco-voip] Cisco IP Phone Top Buttons Flashing Green, Amber, Red

[Ryan Ratliff (rratliff)]

"For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported."
Source: http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html

Refer to the other sections of that doc for the definition of “supported”. That term is oft-used and varies greatly in definition.

That specific sentence means that when 11.7 firmware posts you won’t see a new build of 11.5 and to set the expectation that TAC will probably ask you to at least try the latest firmware on a phone that’s having issues.

-Ryan

On May 18, 2017, at 12:00 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Thanks Ryan.  I was hoping you would reply to this "bat signal."

I'll slap the latest 11.7 on there and see what happens, then report back.

Interestingly, I have never noticed this official Cisco stance on IP Phone firmware before today, and so I suppose I'm unsupported right now on 11.5(1)SR1 and need to be on 11.7 latest anyway, just to get support.

"For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported."
Source: http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html

On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
I can see a few cases on it, some are just RMAs and others are fixed by an upgrade.

If anyone has one that’s not getting fixed by an upgrade get a case open and let me know the SR number. We will probably need to get it sent to us for debugging.

I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.

I (personally) had never heard of this before your email this morning. I am now aware that this is a problem observed by a small number of customers (the number of cases I can find is somewhere between a peck and a bushel) and the official course of action needs to be open a TAC SR fur further investigation.

-Ryan

On May 18, 2017, at 9:38 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Can someone confirm whether or not this issue linked below has been filed as a defect please?

https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green

I don't have an active SmartNet contract on my phones (like most people, I'm sure) and so I cannot open a TAC case for it.  I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.  So far, this forum posting is all I have found; though I'm no bugsearch ninja.

Thanks.
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170518/ac90f688/attachment.html>