[cisco-voip] Cisco IP Phone Top Buttons Flashing Green, Amber, Red

[Ryan Ratliff (rratliff)]

I just filed CSCve49657 to track it.

If anyone can get a PRT from a phone that’s doing it (preferably right after a boot) please send it to me directly or work through TAC.

-Ryan

On May 18, 2017, at 12:25 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Well, moving to the following did fix the flashing lights by the way.

Active Load ID: sip88xx.11-7-1-17
Inactive Load ID: sip88xx.11-5-1SR1-1

I then flipped the phone back to 11.5(1), and the problem did not return, so the upgrade to 11.7(1) permanently fixed the issue.

So, no documented defect for this then Ryan, is that right?

FYI I also posted my experience in the forum posting for future Googlers.

On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
I can see a few cases on it, some are just RMAs and others are fixed by an upgrade.

If anyone has one that’s not getting fixed by an upgrade get a case open and let me know the SR number. We will probably need to get it sent to us for debugging.

I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.

I (personally) had never heard of this before your email this morning. I am now aware that this is a problem observed by a small number of customers (the number of cases I can find is somewhere between a peck and a bushel) and the official course of action needs to be open a TAC SR fur further investigation.

-Ryan

On May 18, 2017, at 9:38 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Can someone confirm whether or not this issue linked below has been filed as a defect please?

https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green

I don't have an active SmartNet contract on my phones (like most people, I'm sure) and so I cannot open a TAC case for it.  I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.  So far, this forum posting is all I have found; though I'm no bugsearch ninja.

Thanks.
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