[cisco-voip] Finesse 10.6 - Desktop Access failing with intermittent time out error

[Gary_Bates_Command_Solutions]

Anyone seen an issue when users login into Finesse Desktop they get a "no
response state" from the login window ( no errors and no desktop display )
and occasionally they may get an "timeout error".

 

My client is a large government org and the users can experience up to 45
"no response" login attempts before they get access to their desktop. Only
happens early in the morning , the site load occurs mid-morning so it
doesn't coincide with network traffic.

 

Also is intermittent between users and all the users are in the IT helpdesk.

 

Is there a way to debug the login process ?

 

Regards

 

 Gary Bates

 Voice and Network Specialist 

 Canberra, ACT

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