[cisco-voip] CISCO SOFTKEY TEMPLATE CONFIGURATION.

[Hamu Ebiso]

Hi Everyone,

We have converted Avaya phone system to cisco phone system. TI Manager at the site asking me if this functionality are possible in call manager. If he is already connected to call can he br able to use pickup softkey to pickup group callm

Example: on a call and call comes into call pickup group.
1) A phone ring in his pickup group
2) He Pick up the handset
3) The pickup softkey vanishes
4) H can't pick up the call
5) He must reset yhe handset
6) Press pickup softkey
7) Wait for the speaker phone
8) pick up handset.

Thanks
Hamu


Sent from my Sprint Samsung Galaxy S® 6.
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