[cisco-voip] Office 365 and Unity Connection

Tue Oct 3 17:43:59 EDT 2017

Make sure you have DNS enabled and that you can ping the Microsoft 365 servers.

Tommy
Sent from my Verizon, Samsung Galaxy smartphone

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-------- Original message --------
From: Terry Oakley <Terry.Oakley at rdc.ab.ca>
Date: 10/3/17 5:20 PM (GMT-05:00)
To: 'Matthew Loraditch' <MLoraditch at heliontechnologies.com>, cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Office 365 and Unity Connection

Where do you have your impersonation account?   We have ours in the O365 domain and I have changed the domain as you recommeneded to our rdcca.onmicrosoft.com domain.   Still fails the test.   I can login to the domain with the impersonation user so know that at least works unless we have the user created in the wrong location.   Everything we have read so far points to the O365 admin page to create the user but…. Checking that account to make sure it is non –sso.

Thank you.   I truly appreciate this list to get answers that work.

Terry

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: October 3, 2017 2:44 PM
To: Terry Oakley <Terry.Oakley at rdc.ab.ca>; cisco-voip at puck.nether.net
Subject: RE: Office 365 and Unity Connection

So we had to set our domain to be our onmicrosoft.com domain and also make sure your impersonation account is a non-sso account if you use sso with O365.
If you don’t know that stuff your 365 admins should, every tenant has an onmicrosoft domain and you should have backdoor accounts for non sso access.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Terry Oakley
Sent: Tuesday, October 3, 2017 4:38 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Office 365 and Unity Connection

We have just moved from on premise Exchange (2007) to a hybrid environment with Office 365.   We are in the process of moving from Exchange UM to Unity Connection (11.x).   Is there anyone out there that has successfully found a solution?    We have followed a number of documents (all Unity Connection 9 or older) and so far have been unable to get the Unified Messaging Service to complete a Test connection.    Here is our setup

Our setup is like this:  (user name removed for paste)

[cid:image001.png at 01D33C5B.097C2DE0]

We have created the impersonation account on the Office 365 environment and given it the permissions but still cannot connect.     If you have any information that would be most helpful.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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