[cisco-voip] AXL or SQL to run a CTI Search like RTMT?

[Brian Meade]

For EM with UCCX, you need to only give the RmCm application user access to
the device profiles.  This issue happens when it has control of the
physical phones or both instead.

On Thu, Oct 26, 2017 at 10:47 AM, Nick Barnett <nicksbarnett at gmail.com>
wrote:

> We consistently have issues around here where contact center users receive
> error 10159 "This is a shared line"  This happens because our contact
> center uses extension mobility. To remedy the error, you have to launch
> RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the
> users number in the search box and hit Finish. It comes back with a table
> of devices using that number. From there, you have to go to the application
> user and disassociate all (usually just 2) of the devices returned from the
> RTMT search.
>
> Is RTMT the only place that has this info? I just went through the AXL
> toolkit and didn't see anything that looked promising. Any ideas on if this
> info can be pulled down from a SQL query?
>
> I'm working on automating this whole process because that's the new thing
> everyone likes to do :)  I already have the code that will remove the
> appropriate device from the app user and reassociate it successfully. I
> just need to know which devices need to be removed and added back, and the
> only place I can find that info is RTMT.
>
> Thanks,
> Nick
>
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