[cisco-voip] AXL or SQL to run a CTI Search like RTMT?

[Florian Kroessbacher]

Hy

i think u habe to do a join from
numplan (pattern)
to devicenumplanmap (patter 2 device)
and device
table

Maybe
Datadictionary Helps
https://developer.cisco.com/media/UCM10.5DataDictionary/UCM10.5DataDictionary.htm

--
Florian Krößbacher
florian.kroessbacher at gmail.com


Am 26. Okt. 2017, 16:48 +0200 schrieb Nick Barnett <nicksbarnett at gmail.com>:
> We consistently have issues around here where contact center users receive error 10159 "This is a shared line"  This happens because our contact center uses extension mobility. To remedy the error, you have to launch RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the users number in the search box and hit Finish. It comes back with a table of devices using that number. From there, you have to go to the application user and disassociate all (usually just 2) of the devices returned from the RTMT search.
>
> Is RTMT the only place that has this info? I just went through the AXL toolkit and didn't see anything that looked promising. Any ideas on if this info can be pulled down from a SQL query?
>
> I'm working on automating this whole process because that's the new thing everyone likes to do :)  I already have the code that will remove the appropriate device from the app user and reassociate it successfully. I just need to know which devices need to be removed and added back, and the only place I can find that info is RTMT.
>
> Thanks,
> Nick
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