[cisco-voip] AXL or SQL to run a CTI Search like RTMT?

[Nick Barnett]

We consistently have issues around here where contact center users receive
error 10159 "This is a shared line"  This happens because our contact
center uses extension mobility. To remedy the error, you have to launch
RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the
users number in the search box and hit Finish. It comes back with a table
of devices using that number. From there, you have to go to the application
user and disassociate all (usually just 2) of the devices returned from the
RTMT search.

Is RTMT the only place that has this info? I just went through the AXL
toolkit and didn't see anything that looked promising. Any ideas on if this
info can be pulled down from a SQL query?

I'm working on automating this whole process because that's the new thing
everyone likes to do :)  I already have the code that will remove the
appropriate device from the app user and reassociate it successfully. I
just need to know which devices need to be removed and added back, and the
only place I can find that info is RTMT.

Thanks,
Nick
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