[cisco-voip] AXL or SQL to run a CTI Search like RTMT? (Nick Barnett)

[Stephen Welsh]

Hi Nick,

Accessing the varied CUCM APIs with their different technologies and access limitations can challenge the best of us.

We (UnifiedFX) are planning to launch a new product offering next year that solves a large number of those challenges, it’s called AutomationFX.

Basically you can access RISPort, AXL and CTI API’s (to start with) via a simple uniform REST API, AutomationFX takes care of all the integration in the background for you. This frees you up to create simple automation scripts, or even full blown applications a lot quicker with less technology tie-in to the API(s) you require.

We shall be giving our first public preview of the capabilities of AutomationFX on the 20th December, and we plan to launch early next year. Register here to find out what AutomationFX is all about:

http://events.unifiedfx.com

Might not be too much use to you right now, but might help with a future project.

Kind Regards

Stephen Welsh
CTO
UnifiedFX

On 26 Oct 2017, at 19:11, Nick Barnett <nicksbarnett at gmail.com<mailto:nicksbarnett at gmail.com>> wrote:

Sorry, should have mentioned... we're on UCCE, not CCX. I've seen this problem at other places using 8.6, but we're using 10.0 right now and it's still happening.

I've made some good progress since submitting my question earlier. The data that I need is in risdb, but that sucks for automation, so now I'm digging into the risport70 api, and it looks to be exactly what I"m looking for.

WSDL: https://<servername>:8443/realtimeservice/services/RisPort70?wsdl
Api info: https://developer.cisco.com/site/sxml/documents/api-reference/risport/
some more confusing info: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_0_1/xmldev-901/serviceability.html#wp1146216

After pulling that wsdl into SOAPUI, I'm able to query against a specific DN and get back "some info"  Working on what that info actually is and waiting for another broken user to show up so I can get good before/after grabs of both RTMT and API.


On Thu, Oct 26, 2017 at 12:34 PM, Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>> wrote:
I use the AXL "getLine" function to return associatedDevices block - that will tell you what devices are on any given line.

I am not sure if that will apply to CTI devices but I'm sure that would work for you.

You can use AXL to handle device associations, but, just keep in mind that as far as I am aware you tell it what the associations are to be when you run the command - it doesn't work on an add/subtract basis. That would be a good way to accidentally break the rmjtapi user.

Is this some new bug for CCX? We use Extension Mobility on 11.5 and have not run into that yet.

Adam
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