[cisco-voip] Voicemail history

[Parker Pearson - Donoma]

It really depends on whether you have regulatory or legal requirements to retain your voicemails.  Voicemails are an electronic record that can be requested for audits or legal discovery.

I understand the desire to groom out the messages in 21-30 days to keep the database humming along – but it has to be balanced with the possible need for retention & compliance.  A conversation across functions is probably a really good idea to find out what your stakeholders need too.

My understanding is that Unity Connection has a limit for VM storage – I think it’s 2 TB. Depending on the size of your organization and how many voicemails your users are averaging in their mailboxes – that limit can get tight.   An easy option to satisfy both IT management & retention compliance is a solution like Message Vault.  Retains records as needed, enables a very short retention length that keeps your UCN database tidy.

Hope that helps.


[Donoma Software Web Page]<http://donomasoftware.com/>

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
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From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Ben Amick <bamick at HumanArc.com>
Date: Wednesday, September 6, 2017 at 10:18 PM
To: Cisco VOIP <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Voicemail history

So I was just wanting to reach out and see what everybody thinks is a reasonable unity message aging scheme? What point does it get to a point where you start having storage issues?
Ben Amick
Telecom Support Analyst

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