[cisco-voip] 8865 + KEM + Video Calls

[Anthony Holloway]

I just noticed that there is a requirement in the accessories guide to be
running 12.0(1) firmware when using the KEM.

"The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone
8865 Key Expansion Module require firmware release 12.0(1) or later, and
Cisco Unified Communications Manager 10.5(2) or later to function."
Source:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-8800/english/accessories/p881_b_accessorie-guide-for-cisco-ip/p881_b_accessorie-guide-for-cisco-ip_chapter_01.html#IP8K_TP_CA5D75A4_00

And this phone is running 11.7(1).  Let me get that upgraded quick and
re-test.

On Fri, Aug 10, 2018 at 1:40 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> The module is the single LCD flat one, not the dual screen angled one.
> The module in CUCM is listed as "BEKEM 36-Button Line Expansion Module" as
> opposed to "CP-8800-Video 28 Button Key Expansion Module" or even
> "CP-8800-Audio 28 Button Key Expansion Module"
>
> Interestingly, I have both an 11.5(1)SU3 and an 11.5(1)SU4 deployment to
> look at, and the SU3 one doesn't have the newer KEM selections in the drop
> down, but the SU4 one does.  So, you would think that the SU4 Release Notes
> would mention it, but there's nothing in there.
>
> I'd be surprised if the module itself is causing the phone to negotiate
> video or not, but I suppose Cisco does like to keep us on our toes.
>
>
> On Fri, Aug 10, 2018 at 11:30 AM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>> The CP-BEKEM or the newer one? I’m speculating based on the way the newer
>> one is listed as a video expansion module in some places you need the newer
>> one..
>>
>>
>>
>>
>> Matthew Loraditch​
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
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>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
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>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
>> Holloway
>> *Sent:* Friday, August 10, 2018 12:13 PM
>> *To:* Cisco VoIP Group <cisco-voip at puck.nether.net>
>> *Subject:* [cisco-voip] 8865 + KEM + Video Calls
>>
>>
>>
>> I have a use case on an 8865 with the KEM, and a Line configured per the
>> usual setup.  If that line is on the phone itself, I can call it, and get
>> video to establish.  If I move the line to the KEM, I can call it, but get
>> audio only.
>>
>>
>>
>> Is that working as designed, a configuration miss on my part, or a defect?
>>
>>
>>
>> Unfortunately, I don't have access to many expansion modules (none
>> actually), so testing different setups/firmware versions is not possible.
>>
>>
>>
>> Thanks in advanced.
>>
>
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