[cisco-voip] 8851 call with headset and ahndest

[Benjamin Turner]

I believe the 88xx uses a different adapter for the headphones

Had this issue before.



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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Terry Oakley via cisco-voip <cisco-voip at puck.nether.net>
Sent: Friday, August 17, 2018 8:20:31 AM
To: James Buchanan; Reto Gassmann
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] 8851 call with headset and ahndest


Plantronics built a Y adapter that allowed this functionality through the headset port.   I am sure there are other manufactures but we had good success with the plantronics model.


Terry

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of James Buchanan <james.buchanan2 at gmail.com>
Sent: Friday, August 17, 2018 5:03:48 AM
To: Reto Gassmann
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] 8851 call with headset and ahndest

Hi Reto,

With the newer phones, and I believe even with 7961/62 phones, Cisco separated the audio interfaces physically, making this former functionality impossible. The best thing to do is to use a Y-adapter quick disconnect cable to have two headsets on at the same time or use some sort of monitoring/barge software like Cisco Finesse offers.

Thanks,

James

On Fri, Aug 17, 2018 at 11:59 AM Reto Gassmann <voip at mrga.ch<mailto:voip at mrga.ch>> wrote:
Hallo Group

We are currently changing our old 7960 phones to 8851.
With the old phones it was possible to use the headset and the handset at the same time. So it was possible to coach new workers during a call.
Now with the 8851 this is no longer possible. Only headset or handset.
Is there a setting to change that or does anyone know an other solution?

Thanks Reto
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