[cisco-voip] Retrofitting sx20 quickset with trc6 and touch10 panel

Fri Aug 31 09:26:28 EDT 2018

One thing to add about using the remote vs Touch. The CE software will completely change the UI when a Touch is paired so you won’t get the menu on-screen to navigate via the remote. I don’t think it’s intended to use both on the same codec, so YMMV.

For instructions on connecting the Touch10 refer to the Peripherals section for the Admin Guide for your version.
Here’s the 9.0 doc, these are all PDFs so I can’t link directly to the section.
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce90/sx20-administrator-guide-ce90.pdf

If the SX and Touch are on the same network (definitely recommended) if you reboot the SX the Touch will be able to discover it for pairing. This discovery is only available for 10 minutes after the codec boots.

-Ryan

On Aug 30, 2018, at 2:46 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Omg. Why can’t they include that info in some of the data sheets. Ugh. I mean, I knew remote pairing was available, but I didn’t know it was the only way.

I’m hoping I can get this thing to register to CUCM via Expressway without much effort. I’d rather do that than open up all the ports on the voice VLAN to make the touch panel and proximity work.

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

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From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Thursday, August 30, 2018 2:36 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Jeremy Bresley <brez at brezworks.com<mailto:brez at brezworks.com>>; cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Retrofitting sx20 quickset with trc6 and touch10 panel

For SX20, you have to pair the Touch10 over the network.  You can't attach it direct.  There were originally some plans for a USB to Ethernet adapter for Touch10 but that got cancelled.

On Thu, Aug 30, 2018 at 2:22 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Thanks Jeremy… especially the part about the upgrades. I’m on the fence about pushing them out from CUCM just now, especially with how few we have.

I’d like both the TRC6 and the touch 10 in order to display the differences between the two to the users who may have one. The Touch 10 is quite a bit more expensive – I’m not sure I’m even going to get one, let alone two. 😊

After what you mention, and reviewing the documentation though, I’m lost on one piece… How the heck do I connect the touch 10 to the SX20? The SX20 only has one network port.  What am I missing here?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Jeremy Bresley
Sent: Thursday, August 30, 2018 1:44 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Retrofitting sx20 quickset with trc6 and touch10 panel

On 8/30/18 13:15, Lelio Fulgenzi wrote:

I’m looking at retrofitting our two sx20 quicksets with a minimum of a trc6 and hopefully with a touch10 panel. This all in an effort to support the clients getting a webex room kit which is using CE software.

I’ll need to upgrade the SX20 to the latest CE software once I get at least one of the two peripheral upgrades mentioned above.

Just wondering if anyone has done this?

A little confusion between the SX data sheet (updated March 2018) which refers to the CTS-CTRL-DVX-10 and a power injector (CTS-PWR-AIR-INJ5=) vs the Touch 10 data sheet (updated December 2017) which indicates the SX20 uses the CS-TOUCH10 model, with the CTS-CTRL-DV10 for IX series, and no mention of power injector.

Data sheet references:

https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/telepresence-sx20-quick-set/data_sheet_c78-688342.html

https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/telepresence-touch/data_sheet_c78-646041.html

The CTS-CTRL-DVX-10 is the original model touch 10 (identifiable by the USB ports on the side, and the plastic flap over the ethernet jack).  This is supported on all currently shipping endpoints including the IX.

The CS-TOUCH10 is the new model which removed some of the hardware which wasn't used (audio jack, USB ports) and simplified the ethernet jack on the back (eliminated the flap which tended to break off).  It also can be identified by the Cisco logo on the bottom of the face and the foot stand which folds completely flat (done to make wall mounting easier).  This one is only supported on the MX/SX/Room units.

Power injector is required if you're using either one directly connected to an SX or MX or a RoomKit (RoomKitPlus has PoE for the Touch10 interface).  Or you can connect it to a PoE switch and provide power that way as well.  If it's not directly connected to the endpoint, you will have to give it the IP/admin credentials for the unit to connect to when you install it.

Also, if you have a Touch10, why bother with the TRC6?  If I have a Touch10, I'm doing everything from that instead of the remote.  User experience is MUCH better/simpler with the Touch10.

One thing that confuses people with the newer CE code is there's no longer a separate PKG file for standalone upgrades, you just upload the COP file directly to the endpoint to upgrade it if you aren't pushing it from CUCM.  (Can also use the COP file from TMS if the units are VCS registered.)

Jeremy

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