[cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

[Vinnie Dao]

What a bummer, 

Seems like they are dead.  No hope?

 

Thank you very much everyone and have a great Sunday

 

 

From: Ryan Huff [mailto:ryanhuff at outlook.com] 
Sent: Sunday, February 11, 2018 10:09 AM
To: Vinnie Dao
Cc: Anthony Holloway; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

 

Have a look at this field notice: https://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html

Sent from my iPhone


On Feb 11, 2018, at 1:07 PM, Vinnie Dao <vinnie at tdnetwork.com> wrote:

HI Anthony,

Appreciated your reply,

The link you sent requires login,

 

I am not sure what version on them, since they are stand by units for a while,  from the last time they were working at one point.  I tried to reset, 1234567890*# but still the same issue.

 

From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com] 
Sent: Sunday, February 11, 2018 9:53 AM
To: Vinnie Dao
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

 

Did you already look through the bug search tool?

 

https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot <https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr> &pf=prdNm&pfVal=269065653&sb=anfr

 

What version of firmware is it, and what can you do to clear the problem?  I.e., Power cycle the phone?

 

On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vinnie at tdnetwork.com> wrote:

Greeting to all,

 

Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time.  Has anyone got this issue and know how to fix it?

 

Please advise where to go from here to resolve this issue, and thank you very much for your time.

 

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