[cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

[Anthony Holloway]

*"The code for the network preservation hard reset is: *7412369#085"*

And then there were three.

Wes, Ryan, Brian, how many are there really?

On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <Terry.Oakley at rdc.ab.ca> wrote:

> I have used the below to reset 79xx series phones and load a new firmware
> on them.  Setup a laptop with a TFTP server on it and on most I have been
> able to recover what looked like a bricked unit.
>
>
>
> Thanks
>
>
>
> Terry
>
>
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd
> <https://maps.google.com/?q=100%0D+College+Blvd&entry=gmail&source=g>. *|* Box
> 5005 *| *Red Deer *|* Alberta *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
>
>
>
>
> #Total Hard Reset
>
> The code for the total hard reset is: 3491672850*#
>
> A total hard reset formats /flash0 blowing away everything except CNU.
> All settings and personalization of the phone is removed.
>
> #Hard Reset with Network Setting Preservation
>
> The code for the network preservation hard reset is: *7412369#085
>
> And it also does a complete format of /flash0 - yet it preserves the
> network settings so that after the format, any static IP and other network
> settings are preserved. The settings are stored in volatile RAM, so it is
> important to not remove power to the phone during this process
>
> #Prerequisites
>
> There are a number of prerequsites that are necessary for a successful
> factory reset.
>
> 1.            You must have a network environment in which DHCP is used to
> provide the phone with an IP address and a TFTP server (i.e. DHCP option
> 150).
>
> 2.            There must be an appropriate default load for your phone
> model on that TFTP server:
>
> o             The default load name is: termxx.default.loads (where xx is
> part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.)
>
> o             The version of the default load must be the same signing
> type (dev or release) as the phone on which you wish to do a factory reset.
>
> o             This file (termxx.default.loads) is packaged with every
> phoneload that is installed on the callmanager, but since the name is not
> unique per phoneload version, the copy of termxx.default.loads is always
> the one from the most recent load that was installed on the callmanager. It
> may not be the type (dev or release) that you want.
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Vinnie Dao
> *Sent:* Sunday, February 11, 2018 11:07 AM
> *To:* 'Anthony Holloway' <avholloway+cisco-voip at gmail.com>
>
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button
> Red LED, sorry if this is a repost
>
>
>
> HI Anthony,
>
> Appreciated your reply,
>
> The link you sent requires login,
>
>
>
> I am not sure what version on them, since they are stand by units for a
> while,  from the last time they were working at one point.  I tried to
> reset, 1234567890*# but still the same issue.
>
>
>
> *From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com
> <avholloway+cisco-voip at gmail.com>]
> *Sent:* Sunday, February 11, 2018 9:53 AM
> *To:* Vinnie Dao
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button
> Red LED, sorry if this is a repost
>
>
>
> Did you already look through the bug search tool?
>
>
>
>
> https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr
>
>
>
> What version of firmware is it, and what can you do to clear the problem?
> I.e., Power cycle the phone?
>
>
>
> On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vinnie at tdnetwork.com> wrote:
>
> Greeting to all,
>
>
>
> Lately, I have some CP-7965 and CP-7975 stuck at speaker button during
> boot up as red LED and stay there for long time.  Has anyone got this issue
> and know how to fix it?
>
>
>
> Please advise where to go from here to resolve this issue, and thank you
> very much for your time.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180212/e32664f2/attachment.html>