[cisco-voip] Time Zone Settings for Call handlers
Ben Amick
bamick at HumanArc.com
Wed Feb 21 10:39:46 EST 2018
I haven’t been asked to do anything with handlers because of our systems being nationwide, but I had the funny issue of Arizona time pop up with a recent acquisition of the company. I’ve never heard so many complaints so quickly just for the time setting on the softphone ☺
Ben Amick
Unified Communications Analyst
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dave Goodwin
Sent: Tuesday, February 20, 2018 4:12 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers
Security Notice: This is an EXTERNAL email. Please exercise caution and DO NOT open attachments or click links from unknown or unexpected senders.
I had the same thing happen to me. It didn't happen for years, but eventually I began supporting a customer deployment where one Unity Connection cluster was providing service to customers in multiple time zones. That's when it forced me to figure out how to apply time zones to subscribers, subscriber templates, call handlers, etc. according to the needs of users in each supported locality.
On Tue, Feb 20, 2018 at 4:04 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
After as many installs as I’ve done you’d think I’d have come across it, but nope! Single time-zone customers everywhere and for our own system we just set the hours based off of eastern. :P
Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://cp.mcafee.com/d/2DRPoA83gwrhvhd7abya9EV76XCQkmnSkNMV4QsCQkmnSkNPPX9J55BZVYsY-Urhhsd79EVLuWdPp3lpmawECSHIdzrBPpdJnor6TbCXeeLmuR_HYCOevjjd7avnKnjjupVAQsK9EzDHZh5dqWqJTSul3PWApmU6CQjq8UTvHEEzD61RTPhOrKr014_fBm4_Ijxk-F6nQVv3tFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FJNxZBMS2_id41FrJaBGBPdpb6BQQg0CiLCy02qMYQg37PDa16xEwtH4Qg2mDDCy0DI43_zgS-OrGV7cAsl>
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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[cid:image001.png at 01D3AB00.23EED240]
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From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>]
Sent: Tuesday, February 20, 2018 4:01 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Dave Goodwin <dave.goodwin at december.net<mailto:dave.goodwin at december.net>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers
Hence my question. The solution seemed so simple that I was thinking I was miss understanding your problem.
On Tue, Feb 20, 2018 at 1:37 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Hah yep, that’s right there! Of course it would be. I felt sure I was missing something, but after years of work had just never encountered it!
Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://cp.mcafee.com/d/FZsSd1MOcCQnQjhOyUyyqehNKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVKPzHRDJvW_9IzDQQPhODRXBQQTCupd7byq8VW_khjmKCHtZDBgY-F6lK1FJYSyedTWWa8VNwttYQsCXCM0hfPVlxfX4UlfGhBZenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqrsovpsdwLQzh0qmXiFqFsPmiNFtd409AHVEw0CIfd40NYVOwhEq87qNd40BFVVEw9X10_UQdLICSQMU>
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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
From: Dave Goodwin [mailto:dave.goodwin at december.net]
Sent: Tuesday, February 20, 2018 2:34 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: Anthony Holloway <avholloway+cisco-voip at gmail.com>; cisco-voip at puck.nether.net<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Matthew, while I haven't personally tested this, I believe if you configure the Time Zone for the Call Handler to America/Phoenix, it should follow the daylight savings conventions used in that geography. If they don't use daylight savings there, then the schedule you set should always be correct without the need for manual intervention twice a year. Because you've unchecked "Use System Default Time Zone" which I assume you have set to something like America/New_York.<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Our Server is in Eastern Time, we have different call handlers for our Different Time Zone clients. Everyone else follows DST so when the server goes back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since they don’t shift when everyone else does.<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Unless what I’m looking for exists, each time change I will have to set reminders and change the Arizona Call Handler hours.<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Make sense?<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Matthew Loraditch<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Sr. Network Engineer<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
p: 443.541.1518<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
w: www.heliontechnologies.com<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
| <http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
e: MLoraditch at heliontechnologies.com<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
Sent: Tuesday, February 20, 2018 1:48 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
What's the issue exactly?<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Never had a client in Arizona before.. is there any non manual way to specify the time zone for a specific call handler?<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
We have UCCX, could I possibly run them through UCCX?<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Really don’t want to have to remember to change the schedule on one handler twice a year. <http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Matthew Loraditch<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
Sr. Network Engineer<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
p: 443.541.1518<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
w: www.heliontechnologies.com<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
| <http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
e: MLoraditch at heliontechnologies.com<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
_______________________________________________<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
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https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
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https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
<http://cp.mcafee.com/d/5fHCNAedELECzB5N54QszztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPtD7nHfq_R-jp7fFFCzBfHTbFFLcYOqen4QhPR-EyCJtdmXXfaxVZicHs3jrxJ4srLRQkhPz0WXVEVdTdAVPmEBCeXrO5qBunMDVYGMDZypKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSUM-OUr1vF6y0QJSBiRiVCIBziWq80j9nPh01douq81zVPB0zgQgeRyq81bjPPh0jS21_NErvpdYBi5>
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