[cisco-voip] Time Zone Settings for Call handlers

Tue Feb 20 16:11:50 EST 2018

I had the same thing happen to me. It didn't happen for years, but
eventually I began supporting a customer deployment where one Unity
Connection cluster was providing service to customers in multiple time
zones. That's when it forced me to figure out how to apply time zones to
subscribers, subscriber templates, call handlers, etc. according to the
needs of users in each supported locality.

On Tue, Feb 20, 2018 at 4:04 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> After as many installs as I’ve done you’d think I’d have come across it,
> but nope! Single time-zone customers everywhere and for our own system we
> just set the hours based off of eastern. :P
>
>
>
>
> Matthew Loraditch
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
> * From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> *Sent:* Tuesday, February 20, 2018 4:01 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* Dave Goodwin <dave.goodwin at december.net>; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Time Zone Settings for Call handlers
>
>
>
> Hence my question.  The solution seemed so simple that I was thinking I
> was miss understanding your problem.
>
>
>
> On Tue, Feb 20, 2018 at 1:37 PM Matthew Loraditch <MLoraditch@
> heliontechnologies.com> wrote:
>
> Hah yep, that’s right there! Of course it would be. I felt sure I was
> missing something, but after years of work had just never encountered it!
>
>
>
>
>
> *Matthew Loraditch*
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
>  *From:* Dave Goodwin [mailto:dave.goodwin at december.net]
> *Sent:* Tuesday, February 20, 2018 2:34 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* Anthony Holloway <avholloway+cisco-voip at gmail.com>;
> cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Time Zone Settings for Call handlers
>
>
>
> Matthew, while I haven't personally tested this, I believe if you
> configure the Time Zone for the Call Handler to America/Phoenix, it should
> follow the daylight savings conventions used in that geography. If they
> don't use daylight savings there, then the schedule you set should always
> be correct without the need for manual intervention twice a year. Because
> you've unchecked "Use System Default Time Zone" which I assume you have set
> to something like America/New_York.
>
> On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch <MLoraditch@
> heliontechnologies.com> wrote:
>
> Our Server is in Eastern Time, we have different call handlers for our
> Different Time Zone clients. Everyone else follows DST so when the server
> goes back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our
> offices close at 7 in each Time Zone, but relative to Arizona 7 is not
> always 7 since they don’t shift when everyone else does.
>
>
>
> Unless what I’m looking for exists, each time change I will have to set
> reminders and change the Arizona Call Handler hours.
>
>
>
> Make sense?
>
>
>
>
>
> *Matthew Loraditch*
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> * From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> *Sent:* Tuesday, February 20, 2018 1:48 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Time Zone Settings for Call handlers
>
>
>
> What's the issue exactly?
>
>
>
> On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch <MLoraditch@
> heliontechnologies.com> wrote:
>
> Never had a client in Arizona before.. is there any non manual way to
> specify the time zone for a specific call handler?
>
>
>
> We have UCCX, could I possibly run them through UCCX?
>
>
>
> Really don’t want to have to remember to change the schedule on one
> handler twice a year.
>
>
>
> *Matthew Loraditch*
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
>   <https://facebook.com/heliontech>
>
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