[cisco-voip] Time Zone Settings for Call handlers

[Matthew Loraditch]

After as many installs as I’ve done you’d think I’d have come across it, but nope! Single time-zone customers everywhere and for our own system we just set the hours based off of eastern. :P


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
Sent: Tuesday, February 20, 2018 4:01 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: Dave Goodwin <dave.goodwin at december.net>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

Hence my question.  The solution seemed so simple that I was thinking I was miss understanding your problem.

On Tue, Feb 20, 2018 at 1:37 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Hah yep, that’s right there! Of course it would be. I felt sure I was missing something, but after years of work had just never encountered it!



Matthew Loraditch

Sr. Network Engineer


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 From: Dave Goodwin [mailto:dave.goodwin at december.net<mailto:dave.goodwin at december.net>]
Sent: Tuesday, February 20, 2018 2:34 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

Matthew, while I haven't personally tested this, I believe if you configure the Time Zone for the Call Handler to America/Phoenix, it should follow the daylight savings conventions used in that geography. If they don't use daylight savings there, then the schedule you set should always be correct without the need for manual intervention twice a year. Because you've unchecked "Use System Default Time Zone" which I assume you have set to something like America/New_York.
On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Our Server is in Eastern Time, we have different call handlers for our Different Time Zone clients. Everyone else follows DST so when the server goes back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since they don’t shift when everyone else does.

Unless what I’m looking for exists, each time change I will have to set reminders and change the Arizona Call Handler hours.

Make sense?



Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518<tel:443.541.1518>



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

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 From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>]
Sent: Tuesday, February 20, 2018 1:48 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

What's the issue exactly?

On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Never had a client in Arizona before.. is there any non manual way to specify the time zone for a specific call handler?

We have UCCX, could I possibly run them through UCCX?

Really don’t want to have to remember to change the schedule on one handler twice a year.


Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518<tel:443.541.1518>



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>














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