[cisco-voip] QM Call recording, getting 503 on inbound call recording call

[Anthony Holloway]

Since you mentioned 7777, then I assume you meant QM and that in CUCM you
have your Recording Destination Address in your Recording Profile set to
7777, correct?

So in QM, you don't program 7777 in anywhere.  Just the fact that QM
received the INVITE from your CUCMs which should all be in your Telephony
group as Publisher/Subscribers, that should be it.

Check the Via: header IP on the INVITE from CUCM to QM, and make sure that
IP is in the Telephony Group in QM.

Also while you're there, do you have the checkbox for enable network
recording checked too?

And also while you're in the Admin tool, do you have a VoIP device
configured for Network Recording too?  And is that same device the one you
put the recording profile on its line in CUCM and that you're testing with?

On Fri, Jan 12, 2018 at 12:33 PM Jonathan Charles <jonvoip at gmail.com> wrote:

> We are getting a 404 on inbound calls to the recorded destination from the
> QM CR in response to the CCM invite on the recording trunk... I am at a
> loss here. Is there a place to configure the recording pilot number (we are
> sending 7777 as our recording pilot to the SIP trunk...)
>
>
>
> Jonathan
>
> On Fri, Jan 12, 2018 at 2:22 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> I can't tell which direction you're referring to the 503 coming from, but
>> in my experience CUCM will 503 you for two reason at least:
>>
>> 1) You didn't add the IP address which is sending to you, to a SIP trunk,
>> so CUCM rejects the call
>>
>> 2) You need to bounce the SIP trunk again (and maybe even 3 or 4 more
>> times just to be sure)
>>
>> If you were meaning that QM sends the 503, it's possible QM is doing the
>> same, and you are sending from a CUCM node that QM wasn't expecting to
>> receive an INVITE from, or you just need to bounce the QM "sip trunk" which
>> is probably one of the services I can't think of at the moment.
>>
>> On Wed, Jan 10, 2018 at 8:58 PM Jonathan Charles <jonvoip at gmail.com>
>> wrote:
>>
>>> So, Built in bridge is enabled, sip trunk to Calabrio is set up... but
>>> when the call hits QM, we get a 503 Service Unavailable...
>>>
>>> Not seeing a lot of documentation on what would cause this...
>>>
>>> Any pointers to a direction?
>>>
>>>
>>> Jonathan
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>
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