[cisco-voip] Chrome 67 with CUIC/Live Data

Tue Jun 5 13:08:47 EDT 2018

**
“This is a permanent fix, but need to make sure that any subsequent ES you apply should contain the fix. “ --> I mean to say that the fix with TAC is a permanent one, but need to ensure that any ES installed after that should contain this fix so that the manual fix is not overwritten.

From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of "Abhiram Kramadhati (akramadh) via cisco-voip" <cisco-voip at puck.nether.net>
Reply-To: "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com>
Date: Tuesday, 5 June 2018 at 10:36 PM
To: Ed Leatherman <ealeatherman at gmail.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Chrome 67 with CUIC/Live Data

Hi Ed,

This is a permanent fix, but need to make sure that any subsequent ES you apply should contain the fix. Say, if you apply any of the ES’s that are currently available **today** then this fix is overwritten and you will need TAC to run the script again.
So you will either need to:

  *   Get the fix from TAC and make sure any ES you install is released after this patch (so that it contains this fix)
  *   Install the cop file directly once it is released

In the worst-case scenario where your fix gets overwritten, you can always have TAC re-run the script to install the fix manually. But after 20th, best to install the cop file directly.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: Ed Leatherman <ealeatherman at gmail.com>
Date: Tuesday, 5 June 2018 at 5:00 PM
To: "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com>, "Dave, Pavan" <pdave at presidio.com>, "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Chrome 67 with CUIC/Live Data

Thanks for the update Abhiram!

I have a couple questions regarding the fix that TAC can apply, if you happen to know. Is it a permanent fix? If we open a case and ask TAC to do this, will we later need to apply the COP file anyway?

Also, do you know if either the TAC fix or the upcoming COP file cause a service disruption?

On Tue, Jun 5, 2018 at 5:33 AM, Abhiram Kramadhati (akramadh) via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
Next steps:

  1.  Standalone CUIC:

     *   ES11 on 11.5(1) and ES07 on 11.6(1) will be released with the fix
     *   Customers should install this if the fix is needed or want to upgrade to Chrome 67 and above in the future
     *   ETA: 20th June 2018

  1.  UCCX-CUIC

     *   A version-agnostic cop file will be released for customers on 11.5(1), 11.5(1)SU1, 11.6(1)
     *   This cop can ONLY be installed on the latest ES on each of these versions. If the customer does not have that ES installed, they need to install the same and then install this cop file.
     *   The COP file has logic that will prevent installation if the latest ES is not installed
     *   ETA: 20th June 2018
     *   11.6.2 will have this fix included

Till the ETA, TAC should be contacted for the fix which they will be able to run from their remote support account.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Date: Friday, June 1, 2018 at 11:29 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>, "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com<mailto:akramadh at cisco.com>>, "Dave, Pavan" <pdave at presidio.com<mailto:pdave at presidio.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: [cisco-voip] Chrome 67 with CUIC/Live Data

Is there an ETA for a cop file fix? Or will we have to call TAC. I see the bug now has instructions for TAC to fix.

Matthew Loraditch

Sr. Network Engineer

p: 443.541.1518<tel:443.541.1518>

w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>

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[Facebook]<https://facebook.com/heliontech>

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[Helion joins Automotive CX Summit]<https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/>

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Matthew Loraditch
Sent: Thursday, May 31, 2018 9:51 AM
To: Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>>; Dave, Pavan <pdave at presidio.com<mailto:pdave at presidio.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Chrome 67 with CUIC/Live Data

Thanks for the update! Was just alerting my teams.

Matthew Loraditch

Sr. Network Engineer

p: 443.541.1518<tel:443.541.1518>

w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>

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[Facebook]<https://facebook.com/heliontech>

[Twitter]<https://twitter.com/heliontech>

[LinkedIn]<https://www.linkedin.com/company/helion-technologies>

[Helion joins Automotive CX Summit]<https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/>

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Abhiram Kramadhati (akramadh)
Sent: Thursday, May 31, 2018 9:48 AM
To: Dave, Pavan <pdave at presidio.com<mailto:pdave at presidio.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Chrome 67 with CUIC/Live Data

Thanks for bringing this up Pavan. Official communications will go out to the field in the next one hour and the patch for the issue will be delivered to TAC in the next 2 hours.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of "Dave, Pavan" <pdave at presidio.com<mailto:pdave at presidio.com>>
Date: Thursday, 31 May 2018 at 7:15 PM
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Chrome 67 with CUIC/Live Data

Hello Folks,

There is a known issue with Chrome 67 impacting UCCE/X CUIC and Live Data. Cisco has opened defect CSCvj74116, but wanted to share in case you heard any reports about this. Chrome 67 upgrade has been out for about 24 hours. The workaround at this time is to use IE or downgrade Chrome to 65/66.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj74116

Cisco is working on a patch, but ETA on that patch is currently unknown.

Regards,

Pavan Dave | Contact Center Engineer
Presidio (NASDAQ: PSDO) | presidio.com<http://presidio.com>
1955 Lakeway Drive Suite 220, Lewisville, TX 75057
D: 469.464.1283 | C: 832.860.5465 | pdave at presidio.com<mailto:pdave at presidio.com>

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Ed Leatherman
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