[cisco-voip] FirstName Lastname in delivered CUC Unified Messaging voicemails

[Anthony Holloway]

I think you're right about the CNAM idea.  For what it's worth, I used to
change my CNAM on AT&T's website for my mobile number.  If these are
corporate controlled, you could look into something similar.  If their
private, then, well, I guess there's always TCL scripts to change the telco
provided data on the gateway, or possibly Lua script to change it on the
SIP trunk to CUC.

On Tue, Jun 5, 2018 at 3:46 PM Nick Barnett <nick.s.barnett at gmail.com>
wrote:

> When a call comes into Albert Jones CUC vmailbox from Barb Smith's mobile
> phone, an email is delivered to Albert Jones email mailbox with subject
> line "VM from Smith, Barb 15553219876"  I'm 99.9% sure that this name info
> is just coming from CNAM info via the PSTN.
>
> When looking in CUC, System Settings, Subject Line Formats, you can change
> the basic layout of the subject lines... it looks like there is a %NAME%
> variable, but nothing about firstname or lastname. I was just looking for a
> way to make everything match...
>
> I'm not sure why it was decided that we're going to the new "industry
> standard" of Firstname Lastname, but it apparently is a big deal that
> everything follow that new rule. It doesn't look possible for this piece.
>
> Thanks,
> Nick
>
>
> On Tue, Jun 5, 2018 at 1:23 PM, Sadelski, Richard <
> Richard.Sadelski at presencehealth.org> wrote:
>
>>
>>
>>
>>
>> Have you tried changing the Display Name field for the users voicemail
>> box?  Not sure if that is what you are looking to change.
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>> Behalf Of *Nick Barnett
>> *Sent:* Tuesday, June 05, 2018 12:15 PM
>> *To:* Cisco VoIP Group <cisco-voip at puck.nether.net>
>> *Subject:* [cisco-voip] FirstName Lastname in delivered CUC Unified
>> Messaging voicemails
>>
>>
>>
>> Our email team recently change the display of names in MSFT land to be
>> "Firstname Lastname" instead of the standard "Lastname, Firstname" that
>> everyone is familiar with. CUC's Unified Messaging sends the notifications
>> out as "Last, First"
>>
>>
>>
>> I've been looking through docs and can't seem to find a way to change
>> this in CUC.
>>
>>
>>
>> Has anyone ever faced this or maybe have some pointers on where to poke
>> around?
>>
>>
>>
>> Thanks,
>>
>> Nick
>>
>>
>>
>> p.s. - we have a mix of people with Viewmail and those with just Unified
>> Messaging, but the same thing is happening for both... which makes sense
>> since CUC has no idea if the user's client has viewmail or not.
>>
>
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