[cisco-voip] Check on calls in queue for a team?

[Matthew Loraditch]

So I’m building it based off the notes from robluechtefeld here: https://supportforums.cisco.com/t5/contact-center/light-if-call-in-queue/td-p/1096986

Anthony does actually present a different way to do it in this (nearly 10 year old!!) thread, but I’m trying to not add any more complexity to my main script and they want the light on continuously so doing it separately seems to handle that better and limits who is calling the light to one application, rather than constant attempts to call from every call that comes  in.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: bmeade90 at gmail.com <bmeade90 at gmail.com> On Behalf Of Brian Meade
Sent: Thursday, March 22, 2018 1:13 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net; Anthony Holloway <avholloway+cisco-voip at gmail.com>
Subject: Re: [cisco-voip] Check on calls in queue for a team?

Probably just use a place call as the first step in the Queued branch.  I think Anthony once said he's got a script that does something like this.

On Thu, Mar 22, 2018 at 12:20 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
I'm setting up that light system I’ve talked about and the managers wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to do that but iterate through every queue in a very long nested if of get reporting statistics steps and anytime we add a queue I will have to modify the script...

One team has 22 queues assigned…

If anyone has a better idea, I'd love to hear it!


Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518<tel:443.541.1518>



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>


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