[cisco-voip] Check on calls in queue for a team?

[Anthony Holloway]

So, the solution I provided was not to set the standard for optimal design,
but rather to correct the poster I was replying to, who claimed/asked that
the caller would hear ringing.

I do think that the async Trigger Application step is a better solution,
albeit it can get a little complex.

A different way to avoid multiple people triggering the alert feature, is
to check for PIQ, and if == 1, then do it, else don't.  This way, only the
first person in line gets the job of "ringing the bell."

On Thu, Mar 22, 2018 at 12:20 PM Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> So I’m building it based off the notes from robluechtefeld here:
> https://supportforums.cisco.com/t5/contact-center/light-if-call-in-queue/td-p/1096986
>
>
>
> Anthony does actually present a different way to do it in this (nearly 10
> year old!!) thread, but I’m trying to not add any more complexity to my
> main script and they want the light on continuously so doing it separately
> seems to handle that better and limits who is calling the light to one
> application, rather than constant attempts to call from every call that
> comes  in.
>
>
>
> * Matthew Loraditch​Sr. Network Engineerp: 443.541.1518
> <443.541.1518>w: www.heliontechnologies.com
> <http://www.heliontechnologies.com/> | e: MLoraditch at heliontechnologies.com
> <MLoraditch at heliontechnologies.com>[image: Facebook]
> <https://facebook.com/heliontech>[image: Twitter]
> <https://twitter.com/heliontech>[image: LinkedIn]
> <https://www.linkedin.com/company/helion-technologies>*
>
> *From:* bmeade90 at gmail.com <bmeade90 at gmail.com> *On Behalf Of *Brian Meade
> *Sent:* Thursday, March 22, 2018 1:13 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* cisco-voip at puck.nether.net; Anthony Holloway <
> avholloway+cisco-voip at gmail.com>
> *Subject:* Re: [cisco-voip] Check on calls in queue for a team?
>
>
>
> Probably just use a place call as the first step in the Queued branch.  I
> think Anthony once said he's got a script that does something like this.
>
>
>
> On Thu, Mar 22, 2018 at 12:20 PM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> I'm setting up that light system I’ve talked about and the managers wants
> their lights to come on if any queue assigned to a team has calls waiting.
> I can't think of any way to do that but iterate through every queue in a
> very long nested if of get reporting statistics steps and anytime we add a
> queue I will have to modify the script...
>
>
>
> One team has 22 queues assigned…
>
>
>
> If anyone has a better idea, I'd love to hear it!
>
>
>
> *Matthew Loraditch**​*
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 8404 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 96434 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 431 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 561 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 444 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image745962.png
Type: image/png
Size: 8404 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image794522.png
Type: image/png
Size: 96434 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image640475.png
Type: image/png
Size: 431 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0007.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image272013.png
Type: image/png
Size: 561 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0008.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image493800.png
Type: image/png
Size: 444 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0009.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image493800.png
Type: image/png
Size: 444 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20180322/671ff300/attachment-0010.png>