[cisco-voip] Check on calls in queue for a team?

[Bill Talley]

I’m behind all of the emails but am curious about how the light gets triggered.  Is it a SIP device registered to CUCM or how does that work?    What version of CCX are you running?

I’m wondering if you could do a REST call to the CCX database for contacts waiting and parse the XML?  Might be easier to capture the data that way?

Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos.

> On Mar 22, 2018, at 11:20 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
> 
> I'm setting up that light system I’ve talked about and the managers wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to do that but iterate through every queue in a very long nested if of get reporting statistics steps and anytime we add a queue I will have to modify the script...
>  
> One team has 22 queues assigned…
>  
> If anyone has a better idea, I'd love to hear it!
>  	
> Matthew Loraditch​
> Sr. Network Engineer
> p: 443.541.1518
> w: www.heliontechnologies.com	 | 	e: MLoraditch at heliontechnologies.com
> <image905466.png>
> 
> 
> <image374618.png>
> 
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